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    OpenPayerToolsPayer Contact DirectoryArkansas Blue Cross and Blue Shield

    Arkansas Blue Cross and Blue Shield Contact Directory

    27 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Aug 25, 2026 from the payer's published directories.

    Phone

    19 rows

    ContactPurposeLine of BusinessHoursNotesSource
    877-801-1159Behavioral HealthAllN/ADelegated behavioral health/mental health vendor for Arkansas Blue Cross; provider line for eligibility and authorization requests. - Lucet Health – check eligibility and authorization requests for mental/behavioral health servicesView source
    501-378-2127Claims StatusAllN/AAlternative number for claims status inquiries per provider manual; described as Arkansas Blue Cross Customer Service for claims status. - Claims status inquiries – Arkansas Blue CrossView source
    800-880-0918Claims StatusAllN/AClaims status inquiries per provider manual; described as Arkansas Blue Cross Customer Service for claims status. - Claims status inquiries – Arkansas Blue CrossView source
    888-224-5213Claims StatusAllN/AThird Party Claims Administrator for Arkansas Blue Cross dental; provider-facing number for benefits, eligibility and customer service claims issues (United Concordia administrator). - Dental – ABCBS Claims Administrator (United Concordia) benefits, eligibility, customer serviceView source
    800-482-6655Claims Status, Prior AuthorizationAllN/AFEP customer service contact used for dental claims support in FEP dental claims guide. | FEP Customer Service contact used in bulletin for outpatient prior approvals. - FEP dental claims – customer service | FEP outpatient prior approvalsView source
    501-210-7006Credentialing EnrollmentAllN/ADental Provider Network Operations phone line for dental provider enrollment and updates. - Dental Provider Network Operations – dental provider enrollment and updatesView source
    501-210-7050Credentialing EnrollmentCommercialN/AProvider enrollment/credentialing contact for Arkansas Blue Cross listed in provider phone assistance guide. - Provider Enrollment/Credentialing – Arkansas Blue CrossView source
    800-282-4548Edi Electronic ClaimsAllN/AAvaility portal support line noted in FEP dental claims guide; for electronic submission or portal issues. - Availity portal support for dental claims submissionView source
    800-633-5430Edi Electronic ClaimsAllN/AElectronic services line for dental electronic claims, EFT and portal issues. - Dental – electronic claims, EFT, portal issuesView source
    800-827-4814Eligibility Benefits, GeneralAllN/ADoctor and Hospital Service line for providers; used for claims, eligibility/benefits, and general provider questions for Arkansas policies. | General provider services line for Arkansas Blue Cross, Blue Advantage Administrators, Health Advantage and FEP members. - Arkansas Blue Cross Doctor and Hospital Service – Arkansas policies only | Arkansas Blue Cross Doctor and Hospital ServiceView source
    501-378-2307Eligibility Benefits, GeneralAllN/ADoctor and Hospital Service line for providers; used for claims, eligibility/benefits, and general provider questions for Arkansas policies. | General provider services line for Arkansas Blue Cross, Blue Advantage Administrators, Health Advantage and FEP members. - Arkansas Blue Cross Doctor and Hospital Service – Arkansas policies only | Arkansas Blue Cross Doctor and Hospital ServiceView source
    800-443-5709PharmacyMedicareN/APrime Therapeutics contact for urgent or expedited medical pharmacy prior authorization requests for Federal Employee Program members. - FEP medical pharmacy prior authorization – urgent or expedited requests (Prime Therapeutics PBM)View source
    800-482-8416Prior AuthorizationCommercialN/AASE/PSE (Arkansas State/School Employees) prior authorization contact in provider phone assistance guide. - Arkansas State/School Employees (ASE/PSE) prior authorizationView source
    866-688-1449Prior AuthorizationAllN/AAIM Specialty Health delegated prior authorization vendor for certain imaging and other services; provider contact line for Arkansas Blue Cross programs. - AIM Specialty Health prior authorization for Arkansas Blue Cross programsView source
    501-378-2531Prior AuthorizationMedicareN/ALocal FEP Customer Service number used in bulletin for outpatient and inpatient precertification prior approvals. - FEP outpatient and inpatient prior approvalsView source
    501-378-6647Prior AuthorizationAllN/APrior approval / preauthorization phone number listed in provider manual. Use for prior approval and utilization management questions unless a program-specific number is indicated. - General prior approvalView source
    800-558-3865Prior AuthorizationMedicareN/AProvider line to call for certain prior approval requests referenced in Providers’ News bulletin. - Medicare Advantage or specific program prior approval (per bulletin; verify applicability by plan)View source
    501-378-2010Provider Services, Behavioral HealthAllN/AProvider assistance line listed in provider phone assistance document; appears to be a general support line for providers. | Mental health provider assistance contacts; main Arkansas Blue Cross and Blue Shield line for mental health-related provider calls. - Provider phone assistance | Arkansas Blue Cross and Blue Shield – general provider assistance including mental healthView source
    800-238-8379Provider Services, Behavioral HealthAllN/AGeneral provider assistance line alternative number; appears to be a general support line for providers. | Mental health provider assistance contacts; toll-free Arkansas Blue Cross and Blue Shield line for mental health-related provider calls. - Provider phone assistance | Arkansas Blue Cross and Blue Shield – general provider assistance including mental healthView source

    Fax

    3 rows

    ContactPurposeLine of BusinessHoursNotesSource
    501-210-7005Credentialing EnrollmentAllN/AFax line for Dental Provider Network Operations related to dental provider enrollment and updates. - Dental Provider Network Operations – dental provider enrollment faxView source
    501-378-2050Prior AuthorizationAllN/AHospital admission preauthorization fax number listed in provider manual. - Hospital admission preauthorization faxView source
    501-378-6647Prior AuthorizationCommercialN/AASE/PSE prior authorization fax listed in provider phone assistance guide. - Arkansas State/School Employees (ASE/PSE) prior authorization faxView source

    Mailing Addresses

    2 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Arkansas Blue Cross and Blue Shield, Claims and Medical Records Department, P.O. Box 3648, Little Rock, AR 72203-3648Claims SubmissionCommercialN/AClaims and medical records mailing address for Arkansas Blue Medicare, used for claims-related correspondence including appeals/grievances per Medicare materials. - Arkansas Blue Medicare – Claims and Medical Records DepartmentView source
    Arkansas Blue Cross and Blue Shield, P.O. Box 2181, Little Rock, AR 72203-2181Claims SubmissionAllN/AMailing address for BlueCard paper claims; Arkansas providers are instructed to send BlueCard claims here if not submitting electronically. - BlueCard claims – Arkansas providersView source

    Email

    3 rows

    ContactPurposeLine of BusinessHoursNotesSource
    customerservicefep@arkbluecross.comClaims StatusAllN/AEmail contact for FEP customer service used in FEP dental claims guide; can be used by providers for claim-related questions. - FEP dental claims – customer service emailView source
    pnodental@arkbluecross.comCredentialing EnrollmentAllN/AEmail for Dental Provider Network Operations; used for dental provider enrollment and updating information. - Dental Provider Network Operations – dental provider enrollment and updatesView source
    abcbspriorauth@arkbluecross.comPrior AuthorizationAllN/AFor questions about prior approval and utilization management. - Questions about prior approval and utilization managementView source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

    More from Arkansas Blue Cross and Blue Shield

    • All Arkansas Blue Cross And Blue Shield policy updates

    More from Arkansas Blue Cross and Blue Shield

    • All Arkansas Blue Cross And Blue Shield policy updates

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    Sources

    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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