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    OpenPayerToolsPayer Contact DirectoryAmeriHealth Caritas

    AmeriHealth Caritas Contact Directory

    32 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Sep 2, 2026 from the payer's published directories.

    Phone

    10 rows

    ContactPurposeLine of BusinessHoursNotesSource
    877-464-2911Behavioral HealthCommercialMonday–Friday 8:00am–5:00pmMedical authorization / other forms page for behavioral health prior authorization contact in District of Columbia. - behavioral health utilization management teamView source
    833-644-6001Claims Status, Eligibility Benefits, Provider Services, Appeals DisputesMedicaidAvailable 7 a.m. to 8 p.m., Monday through Friday, excluding major holidaysClaims status inquiry; AmeriHealth Caritas Ohio | Eligibility checking; AmeriHealth Caritas Ohio | General Provider Services, including EDI support and complaints; AmeriHealth Caritas Ohio | Provider Claim Inquiry Team (claims disputes); AmeriHealth Caritas OhioView source
    202-408-2237Claims Status, Provider ServicesMedicaidN/AClaims-related Provider Services; AmeriHealth Caritas District of Columbia | Provider Services; AmeriHealth Caritas District of ColumbiaView source
    888-656-2383Claims Status, Provider ServicesMedicaidN/AClaims-related Provider Services; AmeriHealth Caritas District of Columbia | Alternate Provider Services line; AmeriHealth Caritas District of ColumbiaView source
    800-521-6007Claims Status, Provider Services, Behavioral HealthMedicaid, CommercialNoted as first point of contact for resolving claims issues | Monday–Friday 8:00am–5:00pmProvider Services Department for help referring a member for behavioral health services. - Claims issues and claims status; AmeriHealth Caritas Pennsylvania Community HealthChoices (CHC) | Provider Services; AmeriHealth Caritas Pennsylvania (Medicaid) | Provider Services Department; behavioral health referral helpView source
    855-251-0966PharmacyCommercial8:30 a.m. to 7 p.m., Monday through FridayPharmacy prior authorization line; source says submit ePA through EHR tool software or portal, but portal URLs are omitted here. - pharmacy prior authorizationView source
    800-684-5502Pharmacy, Behavioral HealthCommercialMonday–Friday 8:00am–5:00pmDirect prior authorization questions related to physician-administered pharmacy services; PBM named as PerformRx in the source. | Behavioral health authorization requests in the Louisiana provider manual. - physician-administered pharmacy services; PerformRx Provider Services | authorization requestsView source
    888-521-6622Prior Authorization, Medical ManagementCommercialMonday–Friday 8:00am–5:00pmUtilization Management telephone; prior authorization for all non-emergency elective medical/surgical inpatient hospital admissions and certain procedures. No delegated UM vendor named in the cited source. | Utilization Management telephone listed in the same manual section; the source also lists 1-800-521-6622 in narrative text for UM department phone contact. - Utilization Management; medical/surgical prior authorization | Utilization Management departmentView source
    866-426-7393Provider ServicesMedicaidN/AAdditional Provider Services number; AmeriHealth Caritas LouisianaView source
    888-922-0007Provider ServicesMedicaid7 a.m. to 6 p.m. Central Time, Monday through FridayProvider Services and provider complaints; AmeriHealth Caritas LouisianaView source

    Fax

    4 rows

    ContactPurposeLine of BusinessHoursNotesSource
    855-301-5356Behavioral HealthCommercialMonday–Friday 8:00am–5:00pmBehavioral health authorization fax in the Louisiana provider manual; the cited source does not identify a separate delegated behavioral health vendor by name in the excerpt retrieved. - authorization requestsView source
    855-829-2872PharmacyCommercial8:30 a.m. to 7 p.m., Monday through FridayCompleted pharmacy prior authorization request form fax. - pharmacy prior authorizationView source
    855-452-9131PharmacyCommercialMonday–Friday 8:00am–5:00pmPrior authorization fax for medical injectable (physician-administered) pharmacy services; PBM named as PerformRx in the source. - physician-administered pharmacy servicesView source
    866-755-9949Prior AuthorizationCommercialMonday–Friday 8:00am–5:00pmUtilization Management prior authorization fax; no delegated UM vendor named in the cited source. - Utilization Management; medical/surgical prior authorizationView source

    Mailing Addresses

    13 rows

    ContactPurposeLine of BusinessHoursNotesSource
    AmeriHealth Caritas Louisiana, Attn: Provider Complaints, P.O. Box 7323, London, KY 40742Appeals DisputesMedicaidN/AProvider complaints; AmeriHealth Caritas Louisiana | Provider disputes; AmeriHealth Caritas LouisianaView source
    AmeriHealth Caritas Ohio, Attn: Claims Cost Containment, P.O. Box 7320, London, KY 40742Appeals DisputesMedicaidN/AFor provider claim overpayment inquiries - Claims Cost Containment; AmeriHealth Caritas OhioView source
    AmeriHealth Caritas Ohio, Attn: Provider Appeals, P.O. Box 7400, London, KY 40742Appeals DisputesMedicaidN/AProvider Appeals; AmeriHealth Caritas OhioView source
    AmeriHealth Caritas Ohio, Attn: Provider Claim Inquiry Team, [Full P.O. Box not visible in snippet]Appeals DisputesMedicaidN/AProvider Claim Inquiry Team (claims disputes); AmeriHealth Caritas OhioView source
    AmeriHealth Caritas Pennsylvania, Informal Provider Disputes, P.O. Box 7316, London, KY 40742Appeals DisputesMedicaidN/AInformal Provider Disputes; AmeriHealth Caritas Pennsylvania (Medicaid)View source
    AmeriHealth Caritas Pennsylvania, P.O. Box 7307, London, KY 40742Appeals DisputesMedicaidN/AFormal Provider Appeals (as referenced by P.O. Box 7307); AmeriHealth Caritas Pennsylvania (Medicaid)View source
    AmeriHealth Caritas PA CHC, P.O. Box 7110, London, KY 40742-7110Claims SubmissionMedicaidN/APaper claims submission; AmeriHealth Caritas Pennsylvania Community HealthChoices (CHC)View source
    AmeriHealth Caritas Next, Attn: Claims Processing Department, P.O. Box 7434, London, KY 40742-7434Claims SubmissionCommercialN/APaper claims submission; AmeriHealth Caritas Next (Louisiana commercial)View source
    Provider Claims Submission, AmeriHealth Caritas Next, P.O. Box 7425, London, KY 40742-7425Claims SubmissionCommercialN/APaper claims submission; AmeriHealth Caritas Next (Louisiana commercial)View source
    AmeriHealth Caritas VIP Care, Paper Claim Submission, P.O. Box 7143, London, KY 40742-7143Claims SubmissionMedicareN/APaper claim submission; AmeriHealth Caritas VIP Care (Medicare/Medicaid)View source
    AmeriHealth Caritas Pennsylvania, Claims Processing Department, P.O. Box 7118, London, KY 40742Claims SubmissionMedicaidN/APaper claims submission; AmeriHealth Caritas Pennsylvania (Medicaid)View source
    AmeriHealth Caritas DC/Medicaid, Attn: Claims Processing Department, P.O. Box 7342, London, KY 40742Claims SubmissionMedicaidN/APaper claims submission; AmeriHealth Caritas District of ColumbiaView source
    AmeriHealth Caritas District of Columbia, 1201 Maine Ave. SW, Suite 1000, 10th Floor, Washington, DC 20024Provider ServicesMedicaidN/AGeneral provider mail contact; AmeriHealth Caritas District of ColumbiaView source

    Email

    5 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Network@amerihealthcaritasla.comAppeals DisputesMedicaidN/AProvider complaints via email; AmeriHealth Caritas LouisianaView source
    integratedbhumopt@amerihealthcaritas.comBehavioral HealthCommercialMonday–Friday 8:00am–5:00pmBehavioral Health Utilization Management team direct email in District of Columbia. - behavioral health utilization management teamView source
    edi.dc@amerihealthcaritasdc.comEdi Electronic ClaimsMedicaidN/AEDI Technical Support; AmeriHealth Caritas District of ColumbiaView source
    providercommunicationschc@amerihealthcaritas.comProvider ServicesMedicaidN/AProvider communications; AmeriHealth Caritas Pennsylvania Community HealthChoices (CHC)View source
    ohioproviderservices@amerihealthcaritasoh.comProvider ServicesMedicaidN/AAmeriHealth Caritas Ohio Provider ServicesView source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

    More from AmeriHealth Caritas

    • AmeriHealth Caritas prior authorization
    • AmeriHealth Caritas coverage criteria
    • All AmeriHealth Caritas policy updates

    More from AmeriHealth Caritas

    • AmeriHealth Caritas prior authorization
    • AmeriHealth Caritas coverage criteria
    • All AmeriHealth Caritas policy updates

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    Sources

    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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