AlohaCare Contact Directory
17 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Sep 2, 2026 from the payer's published directories.
Phone
10 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 808-356-5959 | Appeals Disputes | Medicare | October 1 to March 31, 8 a.m. to 8 p.m., 7 days a week; April 1 to September 30, 8 a.m. to 8 p.m., Monday through Friday | After-hours expedited appeals request. - Grievance and Appeals (D-SNP) after-hours expedited appeals | View source |
| 808-973-6395 | Appeals Disputes | Medicare | October 1 to March 31, 8 a.m. to 8 p.m., 7 days a week; April 1 to September 30, 8 a.m. to 8 p.m., Monday through Friday | For grievance or appeal process/status questions; page is member-facing, but includes call-in contacts for grievances and appeals. Included only because the user requested appeals/disputes contacts and this is the only source retrieved with status-question phone lines. - Grievance and Appeals (D-SNP) | View source |
| 866-973-6395 | Appeals Disputes | Medicare | October 1 to March 31, 8 a.m. to 8 p.m., 7 days a week; April 1 to September 30, 8 a.m. to 8 p.m., Monday through Friday | Toll-free line for grievance or appeal process/status questions; page is member-facing, but includes call-in contacts for grievances and appeals. - Grievance and Appeals (D-SNP) | View source |
| 800-969-3666 | Edi Electronic Claims | Medicaid | N/A | AlohaCare provider/claims-related phone number listed on the provider resources page through Gateway EDI; the page also lists Gateway EDI phone number, but not a direct provider services line label. - Resources for Providers / Gateway EDI | View source |
| 808-973-7418 | Prior Authorization | Medicaid | 8 a.m. to 5 p.m., Monday through Friday | QUEST (Medicaid) prior authorization support; source lists this as prior authorization support and also says to contact Provider Services if uncertain whether prior authorization is needed. - QUEST (Medicaid) prior authorization support | View source |
| 866-973-7418 | Prior Authorization | Medicaid | 8 a.m. to 5 p.m., Monday through Friday | QUEST (Medicaid) prior authorization support; source lists this as prior authorization support and also says to contact Provider Services if uncertain whether prior authorization is needed. - QUEST (Medicaid) prior authorization support | View source |
| 973-1650 | Provider Services | All | 8 a.m. to 5 p.m., Monday through Friday | Provider Services / Provider Relations; source says to contact AlohaCare Provider Services if uncertain whether prior authorization is needed. - Provider Services / Provider Relations | View source |
| 888-875-4979 | Provider Services | All | N/A | Provider Relations on Oahu for AC Online registration form questions. - Provider Relations on Oahu | View source |
| 808-973-1650 | Provider Services | All | N/A | Provider Relations on Oahu for AC Online registration form questions. - Provider Relations on Oahu | View source |
| 800-434-1002 | Provider Services | All | 8 a.m. to 5 p.m., Monday through Friday | Provider Services / Provider Relations; source says to contact AlohaCare Provider Services if uncertain whether prior authorization is needed. - Provider Services / Provider Relations | View source |
Fax
4 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 808-973-2140 | Appeals Disputes | Medicaid | N/A | For provider grievances or appeals. - Provider Grievance and Appeals | View source |
| 866-728-0233 | Prior Authorization | Medicaid | 8 a.m. to 5 p.m., Monday through Friday | QUEST (Medicaid) prior authorization support fax. - QUEST (Medicaid) prior authorization support | View source |
| 877-252-5224 | Prior Authorization | Medicaid | 8 a.m. to 5 p.m., Monday through Friday | QUEST (Medicaid) prior authorization support fax. - QUEST (Medicaid) prior authorization support | View source |
| 808-973-0811 | Provider Services | All | N/A | Fax for AC Online registration form. - AC Online registration form | View source |
Mailing Addresses
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| AlohaCare Advantage Plus, Attn: Grievance & Appeals Division, 1357 Kapi`olani Blvd, Suite G101, Honolulu, HI 96814 | Appeals Disputes | Medicare, Medicaid | N/A | Write for grievance or appeal process/status questions. | Submit written provider grievance or appeal along with supporting documentation. - Grievance and Appeals (D-SNP) | Provider Grievance and Appeals | View source |
| Not found in retrieved official sources | Claims Submission | All | N/A | No provider-facing paper claim mailing address was located in the retrieved sources. - paper claims | View source |
1 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| providerhelp@alohacare.org | Provider Services | All | N/A | Provider Relations Call Center email for provider questions. - Provider Relations Call Center | View source |
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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