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    v1.0.30
    OpenPayerToolsPayer Contact DirectoryAetna

    Aetna Contact Directory

    43 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Aug 25, 2026 from the payer's published directories.

    Phone

    15 rows

    ContactPurposeLine of BusinessHoursNotesSource
    800-424-4660Behavioral HealthAllN/AAetna Behavioral Health Member Support program – behavioral health-related support; contact listed for behavioral health manual (may be used by providers coordinating services as described in manual)View source
    800-937-6824Claims StatusCommercialN/AIf provider does not have access to member ID card (commercial plans)View source
    800-279-1878Claims Status, Prior Authorization, Behavioral HealthMedicaidN/AAetna Better Health of Virginia – claims status, inquiries and questions or concerns | Aetna Better Health of Virginia – provider relations and prior authorization line for providers | Aetna Better Health of Virginia – general provider/behavioral prior authorization phone via provider relationsView source
    800-294-5979Eligibility BenefitsAllN/AGeneral provider phone listed in Aetna provider manual (context indicates use for provider service inquiries, including benefits/eligibility and claims)View source
    855-240-0535PharmacyAllN/AAetna Pharmacy Management – phone for medical exception / prior authorization / precertification requests for prescription drugs (non-specialty and specialty)View source
    866-752-7021PharmacyAllN/ASpecialty Medication prior authorization – phone for questions regarding prior authorization on specialty medicationsView source
    866-827-2710Prior AuthorizationMedicaidN/AAetna Better Health of Maryland – prior authorization line for providersView source
    855-456-9126Prior AuthorizationMedicaidN/AAetna Better Health of New York – provider relations / prior authorization line for providersView source
    866-600-2139Prior AuthorizationMedicaidN/AAetna Better Health Illinois FIDE-SNP – prior authorization phone for providersView source
    855-242-0802Prior Authorization, Behavioral HealthMedicaidN/AAetna Better Health of Louisiana – provider relations and prior authorization line for providers | Aetna Better Health of Louisiana – behavioral health prior authorization phone via same provider relations / PA lineView source
    800-624-0756Prior Authorization, Behavioral HealthAllN/APrecertification / prior authorization for HMO-based and Aetna Medicare Advantage plans | Behavioral health providers – instructed to call the toll-free precertification number on member’s ID card; manual gives central contact numbers for Aetna behavioral plans: HMO-based and Aetna Medicare Advantage plansView source
    888-632-3862Prior Authorization, Behavioral HealthAllN/APrecertification / prior authorization for all other (non-HMO, non-Medicare Advantage) plans | Behavioral health – all other plans (non-HMO, non-Medicare Advantage) central behavioral health provider numberView source
    844-645-7371Provider ServicesMedicaidN/AAetna Better Health of Florida – Long-Term Care (LTC) provider servicesView source
    844-528-5815Provider ServicesMedicaidN/AAetna Better Health of Florida – Florida Healthy Kids (FHK) provider servicesView source
    800-441-5501Provider ServicesMedicaidN/AAetna Better Health of Florida – Medicaid (MMA) provider servicesView source

    Fax

    17 rows

    ContactPurposeLine of BusinessHoursNotesSource
    860-754-1757Appeals DisputesMedicaidN/AAetna Better Health of Pennsylvania – provider appeals faxView source
    859-455-8650Appeals DisputesCommercialN/AProvider complaint and appeal requests – national Provider Resolution TeamView source
    724-741-4953Appeals DisputesMedicareN/AAetna Medicare Part C Appeals & Grievances – claim appeals fax for Medicare AdvantageView source
    877-817-3707Behavioral HealthMedicaidN/AAetna Better Health of Virginia – behavioral health inpatient faxView source
    833-757-1583Behavioral HealthMedicaidN/AAetna Better Health of Virginia – behavioral health fax lines referenced in provider resource (ARTS/CMHRS/BRAVO, IP, FIDE)View source
    833-280-5224Behavioral HealthMedicaidN/AAetna Better Health of Virginia – behavioral health FIDE program faxView source
    844-230-8829Claims StatusMedicaidN/AAetna Better Health of Virginia – claims status, inquiries and questions or concernsView source
    888-267-3277PharmacyAllN/AAetna Pharmacy Management – fax for specialty drug prior authorization requestsView source
    877-269-9916PharmacyAllN/AAetna Pharmacy Management – fax for non-specialty drug prior authorization requestsView source
    844-227-9205Prior AuthorizationMedicaidN/AAetna Better Health of Louisiana – physical health prior authorization faxView source
    855-320-8445Prior AuthorizationMedicaidN/AAetna Better Health Illinois FIDE-SNP – confidential fax for prior authorization requestsView source
    855-474-4978Prior AuthorizationMedicaidN/AAetna Better Health of New York – fax for submission of prior authorization request formView source
    855-661-1828Prior AuthorizationMedicaidN/AAetna Better Health of Virginia – prior authorization fax for Legacy Plus planView source
    855-661-1967Prior AuthorizationMedicaidN/AAetna Better Health of Maryland – prior authorization fax for PA formView source
    866-669-2454Prior AuthorizationMedicaidN/AAetna Better Health of Virginia – prior authorization fax for Legacy M4 planView source
    844-634-1109Prior Authorization, Behavioral HealthMedicaidN/AAetna Better Health of Louisiana – behavioral health prior authorization faxView source
    844-235-1340Provider ServicesMedicaidN/AAetna Better Health of Florida – provider services faxView source

    Mailing Addresses

    10 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Aetna Better Health of Pennsylvania, Attn: Appeals Dept., 2000 Market St., Suite 850, Philadelphia, PA 19103Appeals DisputesMedicaidN/AAetna Better Health of Pennsylvania – provider appealsView source
    Aetna Medicare Part C Appeals & Grievances, PO Box 14067, Lexington, KY 40512Appeals DisputesMedicareN/AAetna Medicare Part C Appeals & Grievances – claim appeals for Medicare AdvantageView source
    Aetna – Provider Resolution Team, PO Box 14020, Lexington, KY 40512Appeals DisputesCommercialN/AProvider complaint and appeal requests – national Provider Resolution Team (commercial and other non-Medicaid plans)View source
    Aetna, PO Box 14079, Lexington, KY 40512-4079Claims SubmissionCommercialN/APaper medical claims – provider locations in AL, AK, AR, AZ, CA, FL, GA, HI, ID, LA, MS, NC, NM, NV, OR, SC, TN, UT, WAView source
    Aetna Assure Premier Plus (HMO D-SNP), PO Box 982967, El Paso, TX 79998-2967Claims SubmissionMedicareN/AAetna Assure Premier Plus (HMO D-SNP) – paper claims and correspondenceView source
    Aetna Better Health Kids, PO Box 982973, El Paso, TX 79998-2973Claims SubmissionMedicaidN/AAetna Better Health Kids – paper claims and claim correspondence (new mailbox) | Aetna Better Health – paper claims and claim correspondence (Pennsylvania, new mailbox)View source
    Aetna Better Health of New Jersey, PO Box 982967, El Paso, TX 79998-2967Claims SubmissionMedicaidN/AAetna Better Health of New Jersey – Medicaid paper claims and resubmissionsView source
    Aetna Better Health of Pennsylvania, Attn: Claims, PO Box 62198, Phoenix, AZ 85082-2198Claims SubmissionMedicaidN/AAetna Better Health of Pennsylvania – paper claims and corrected claimsView source
    Aetna, PO Box 981106, El Paso, TX 79998-1106Claims SubmissionCommercialN/APaper medical claims – provider locations in CO, CT, DC, DE, IA, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, ND, NE, NH, NJ, NY, OH, OK, PA, RI, SD, TX, VA, VT, WI, WV, WYView source
    Aetna Better Health of Virginia, ATTN: Claims Department, PO Box 982974, El Paso, TX 79998-2974Claims SubmissionMedicaidN/AAetna Better Health of Virginia – paper claims to Claims Department | Aetna Better Health of Virginia – paper claims and resubmissionsView source

    Email

    1 rows

    ContactPurposeLine of BusinessHoursNotesSource
    FLProviderEngagement@aetna.comProvider ServicesMedicaidN/AAetna Better Health of Florida – provider engagementView source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

    More from Aetna

    • Aetna prior authorization
    • Aetna coverage criteria
    • All Aetna policy updates

    More from Aetna

    • Aetna prior authorization
    • Aetna coverage criteria
    • All Aetna policy updates

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    Contact details are one slice of what OpenPayer tracks per payer. Browse the full health insurance payer directory for plan profiles and market data, or follow payer policy changes in the live policy feed.

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    • CPT Modifier LookupSearch CPT modifiers by code or name — descriptions, when to use them, and payer policy context.
    • Prior Authorization LookupSearch payer prior authorization policies by drug, procedure, or policy name.
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    • Coverage Criteria LookupSearch payer coverage criteria and medical necessity requirements by drug, procedure, or payer.

    Sources

    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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    Trek Health powers OpenPayer with a leading commercial payer intelligence platform, seamlessly converting fragmented payer data into actionable insights for provider organizations.