PHC-CA Cultural and Linguistic Services Program
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This policy governs how PHC California identifies and addresses the ethnic, cultural, and linguistic needs of its Medi-Cal enrollees, including provider competency, language access, workforce development, disparity monitoring, and program improvement.
No material clinical or coverage changes in this revision.
Provider Cultural and Linguistic Training
Annual Cultural and Linguistic Training
Network providers must complete cultural and linguistic training and education annually based on the National Standards on Culturally and Linguistically Appropriate Services (CLAS). Cultural and linguistic training must also be included in new provider onboarding.
- The Health Equity Officer and Director of Health Education, in collaboration with the National Director of Contracting and Provider Relations, assign annual cultural and linguistic training to network providers.
- The National Director of Contracting and Provider Relations includes cultural and linguistic training in new provider onboarding.
- Training follows the CLAS standards and the PHC-CA Cultural and Linguistic Competency Training and Education policy and procedure.
Training Compliance Documentation
The Health Equity Officer and Director of Health Education must develop and load the cultural and linguistic training into AHF University. Use the AHF University application (HealthStream) to track compliance and proof-of-completion certification.
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