Clinical Policy: Wheelchair Seating
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This policy defines medical necessity, coding, and coverage criteria for wheelchair seating cushions, backs, headrests, and positioning accessories for members of Arizona Complete Health (Centene-affiliated health plans). It governs when specific HCPCS-coded wheelchair seating items are covered or not covered.
No material clinical or coverage changes in this revision.
Coverage and Medical Necessity Criteria
Covered Items and Medical Necessity Criteria
Covered when ALL of the following are met for general use, skin-protection, or positioning cushions as specified:
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Diagnosis-supported coverage
Covered when an applicable diagnosis is present
Table 2 lists multiple neurologic, neuromuscular, congenital, and pressure ulcer diagnoses as supportive evidence.
Diagnosis support criteria
Covered when a listed ICD-10-CM diagnosis is used to support claim for the specified HCPCS codes
Pressure-relief seating — diagnosis requirement
Covered when billed with supporting pressure ulcer diagnosis codes
Derived from ICD-10 Table 4 in the policy.
E2609 — Supported diagnoses
Covered when an appropriate supporting diagnosis is present
See ICD-10 Table 5 (policy chunk 74) for the full list of qualifying diagnoses.
Per policy, separate cushions, backs, headrests, and positioning accessories are not medically necessary when the member has a power-operated vehicle (POV) or a power wheelchair with a captain's chair seat. The policy explicitly lists powered seat cushions (HCPCS E2610), manual wheelchair solid seat insert accessory (HCPCS E0992), and accessories that do not meet specific code criteria or lack DME PDAC verification (HCPCS K0669) as not medically necessary unless an exception is documented. Custom fabrication (E2609/E2617) is allowed only when prefabricated options meet the clinical criteria and there is a comprehensive written evaluation by an independent PT/OT explaining why prefabricated systems are insufficient.
When a power wheelchair base includes a captain's chair seat, separate seat or back cushions, headrests, and other positioning accessories are considered not medically necessary. The policy identifies specific K-codes for bases that do not include a captain's chair model (e.g., K0839, K0840, K0843, K0860–K0864, K0890, K0891) to clarify exceptions; if a captain's chair is present on the base, coverage for separate cushions/accessories is not supported. Additionally, powered seat cushions (HCPCS E2610) are not supported for any indication.
Coverage for wheelchair seating cushions and related HCPCS codes is conditional on the presence of a supporting ICD-10-CM diagnosis from the policy lists. For the majority of seating and positioning HCPCS the required supporting diagnoses are enumerated in the ICD-10 tables (for example, ICD-10 Table 2 supports many positioning codes; ICD-10 Table 5 supports HCPCS E2609). Claims and prior authorization requests should include one of the listed ICD-10-CM codes to demonstrate medical necessity.
For pressure-relief seating HCPCS (E2607, E2608, E2624, E2625), the policy requires that an applicable pressure ulcer diagnosis from the L89 series or the related history code Z87.2 be billed with the HCPCS code. If an applicable L89.* or Z87.2 diagnosis is not submitted with these HCPCS codes, the diagnostic support required by the policy for those codes is not provided and the claim/prior authorization may lack supported medical necessity.
The policy's ICD-10 Table 5 enumerates the diagnoses that support medical necessity for custom fabricated seat cushions (HCPCS E2609). Diagnoses not listed in that table are not identified in this section as supporting medical necessity for E2609; therefore, claims for E2609 must be accompanied by one of the ICD-10-CM codes contained in Table 5 to meet the policy's diagnosis requirement.
This clinical policy provides medical necessity guidance but is not a guarantee of payment. Coverage decisions are subject to the member's coverage documents (e.g., evidence of coverage, certificate of coverage, or contract) and must comply with state and federal requirements. For Medicaid members, applicable state Medicaid provisions take precedence where required.
The policy lists specific HCPCS codes that are categorized as not medically necessary unless an exception is documented: manual wheelchair solid seat insert (E0992), powered wheelchair seat cushion (E2610), and cushions/back accessories that do not meet code criteria or lack PDAC verification (K0669). Claims for these codes are subject to denial unless the documentation demonstrates an applicable exception per the policy.
HCPCS and ICD-10 Coding Tables
| E2601 | General use wheelchair seat cushion, width less than 22 inches, any depth |
| E2602 | General use wheelchair seat cushion, width 22 inches or greater, any depth |
| E2603 | Skin protection wheelchair seat cushion, width less than 22 inches, any depth |
| E2604 | Skin protection wheelchair seat cushion, width 22 inches or greater, any depth |
| E2605 | Positioning wheelchair seat cushion, width less than 22 inches, any depth |
| E2606 | Positioning wheelchair seat cushion, width 22 inches or greater, any depth |
| E2607 | Skin protection and positioning wheelchair seat cushion, width less than 22 inches, any depth |
| E2608 | Skin protection and positioning wheelchair seat cushion, width 22 inches or greater, any depth |
| E2609 | Custom fabricated wheelchair seat cushion, any size |
| E2622 | Skin protection wheelchair seat cushion, adjustable, width less than 22 inches, any depth |
| E2611 | General use wheelchair back cushion, width less than 22 inches, any height, including any type mounting hardware |
| E2612 | General use wheelchair back cushion, width 22 inches or greater, any height, including any type mounting hardware |
| E2613 | Positioning wheelchair back cushion, posterior, width less than 22 inches, any height, including any type mounting hardware |
| E2614 | Positioning wheelchair back cushion, posterior, width 22 inches or greater, any height, including any type mounting hardware |
| E2615 | Positioning wheelchair back cushion, posterior-lateral, width less than 22 inches, any height, including any type mounting hardware |
| E2616 | Positioning wheelchair back cushion, posterior-lateral, width 22 inches or greater, any height, including any type mounting hardware |
| E2617 | Custom fabricated wheelchair back cushion, any size, including any type mounting hardware |
| E2620 | Positioning wheelchair back cushion, planar back with lateral supports, width less than 22 inches, any height, including any type mounting hardware |
| E2621 | Positioning wheelchair back cushion, planar back with lateral supports, width 22 inches or greater, any height, including any type mounting hardware |
| E0953 | Wheelchair accessory, lateral thigh or knee support, any type including fixed mounting hardware, each |
| E0955 | Wheelchair accessory, headrest, cushioned, any type, including fixed mounting hardware, each |
| E0956 | Wheelchair accessory, lateral trunk or hip support, any type, including fixed mounting hardware, each |
| E0957 | Wheelchair accessory, medial thigh support, any type, including fixed mounting hardware, each |
| E0960 | Wheelchair accessory, shoulder harness/straps or chest strap, including any type mounting hardware |
| E0966 | Manual wheelchair accessory, headrest extension, each |
| E1028 | Wheelchair accessory, manual swingaway, retractable or removable mounting hardware for joystick, other control interface or positioning accessory |
| A9900 | Miscellaneous DME supply, accessory, and/or service component of another HCPCS code |
| E2231 | Manual wheelchair accessory, solid seat support base (replaces sling seat), includes any type mounting hardware |
| E2291 | Back, planar, for pediatric size wheelchair including fixed attaching hardware |
| E260? | Codes not meeting medical necessity criteria per policy (see policy text) |
| E2607 | Skin protection and positioning wheelchair seat cushion, width less than 22 inches, any depth |
| E2608 | Skin protection and positioning wheelchair seat cushion, width 22 inches or greater, any depth |
| E2624 | Skin protection and positioning wheelchair seat cushion, adjustable, width less than 22 inches, any depth |
| E2625 | Skin protection and positioning wheelchair seat cushion, adjustable, width 22 inches or greater, any depth |
| E0953 | Wheelchair accessory, lateral thigh or knee support, any type including fixed mounting hardware, each |
| E0956 | Wheelchair accessory, lateral trunk or hip support, any type, including fixed mounting hardware, each |
| E0960 | Wheelchair accessory, shoulder harness/straps or chest strap, including any type mounting hardware |
| E2613 | Positioning wheelchair back cushion, posterior, width less than 22 inches, any height, including any type mounting hardware |
| E2614 | Positioning wheelchair back cushion, posterior, width 22 inches or greater, any height, including any type mounting hardware |
| E2615 | Positioning wheelchair back cushion, posterior-lateral, width less than 22 inches, any height, including any type mounting hardware |
| I69.241 | Monoplegia of lower limb following nontraumatic subarachnoid hemorrhage affecting right non-dominant side |
| I69.242 | Monoplegia of lower limb following nontraumatic subarachnoid hemorrhage affecting left non-dominant side |
| I69.243 | Monoplegia of lower limb following nontraumatic subarachnoid hemorrhage affecting right non-dominant side |
| I69.244 | Monoplegia of lower limb following nontraumatic subarachnoid hemorrhage affecting left non-dominant side |
| I69.249 | Monoplegia of lower limb following nontraumatic subarachnoid hemorrhage affecting unspecified side |
| I69.251 | Hemiplegia and hemiparesis following other nontraumatic intracranial hemorrhage affecting right dominant side |
| I69.252 | Hemiplegia and hemiparesis following other nontraumatic intracranial hemorrhage affecting left dominant side |
| I69.253 | Hemiplegia and hemiparesis following other nontraumatic intracranial hemorrhage affecting right non-dominant side |
| I69.254 | Hemiplegia and hemiparesis following other nontraumatic intracranial hemorrhage affecting left non-dominant side |
| I69.259 | Hemiplegia and hemiparesis following other nontraumatic intracranial hemorrhage affecting unspecified side |
| Q05.4 | Unspecified spina bifida with hydrocephalus |
| Q05.5 | Cervical spina bifida without hydrocephalus |
| Q05.6 | Thoracic spina bifida without hydrocephalus |
| Q67.8 | Other congenital deformities of chest |
| Q68.1 | Congenital deformity of finger(s) and hand |
| Q72.11 | Congenital absence of right thigh and lower leg with foot present |
| Q72.12 | Congenital absence of left thigh and lower leg with foot present |
| Q72.13 | Congenital absence of thigh and lower leg with foot present, bilateral |
| Q90.1 | Trisomy 21, mosaicism (mitotic nondisjunction) |
| Q90.2 | Trisomy 21, translocation |
| F03.A2 | Unspecified dementia, mild, with psychotic disturbance |
| F03.A3 | Unspecified dementia, mild, with mood disturbance |
| F03.A4 | Unspecified dementia, mild, with anxiety |
| F03.B11 | Unspecified dementia, moderate, with agitation |
| F03.B18 | Unspecified dementia, moderate, with other behavioral disturbance |
| F03.B2 | Unspecified dementia, moderate, with psychotic disturbance |
| F03.B3 | Unspecified dementia, moderate, with mood disturbance |
| F03.B4 | Unspecified dementia, moderate, with anxiety |
| F03.C11 | Unspecified dementia, severe, with agitation |
| F03.C18 | Unspecified dementia, severe, with other behavioral disturbance |
| Z87.2 | Personal history of diseases of the skin and subcutaneous tissue |
| L89.130 | Pressure ulcer of right lower back, unstageable |
| L89.131 | Pressure ulcer of right lower back, stage 1 |
| L89.132 | Pressure ulcer of right lower back, stage 2 |
| L89.133 | Pressure ulcer of right lower back, stage 3 |
| L89.134 | Pressure ulcer of right lower back, stage 4 |
| Q05.4 | Unspecified spina bifida with hydrocephalus |
| Q05.5 | Cervical spina bifida without hydrocephalus |
| Q05.6 | Thoracic spina bifida without hydrocephalus |
| Q67.8 | Other congenital deformities of chest |
| Q68.1 | Congenital deformity of finger(s) and hand |
| Q72.11 | Congenital absence of right thigh and lower leg with foot present |
| Q72.12 | Congenital absence of left thigh and lower leg with foot present |
| Q72.13 | Congenital absence of thigh and lower leg with foot present, bilateral |
| Q90.1 | Trisomy 21, mosaicism |
| Q90.2 | Trisomy 21, translocation |
Prior Authorization, Billing, and Documentation Actions
Supported ICD-10 Codes Required on PA/Claims
Prior authorization and claims for wheelchair seating cushions/accessories must include supported ICD-10-CM diagnosis codes that correspond to the specific HCPCS being requested or billed. Claims lacking an applicable diagnosis from the policy tables may be denied or considered not medically necessary.
- Submit an appropriate ICD-10-CM diagnosis from the policy's ICD-10 Tables on all prior authorization (PA) requests and claims.
- For HCPCS E2607, E2608, E2624, E2625 include a diagnosis from ICD-10 Table 3; for pressure-relief related use with these codes include an L89.* or Z87.2 diagnosis from ICD-10 Table 4.
- For HCPCS E0953, E0956, E0957, E0960, E2605, E2606, E2613–E2617, E2620–E2621 include a diagnosis from ICD-10 Table 2.
- For HCPCS E2609 (custom fabricated seat cushion) include a supporting diagnosis from ICD-10 Table 5 on the PA/claim.
E2609 — Supported Diagnosis and Documentation Required
Custom fabricated cushions (E2609) require documentation of both clinical need and a supporting diagnosis. The PA/claim must list an ICD-10-CM code from the policy's ICD-10 Table 5 and include the comprehensive evaluation described below.
- When requesting E2609, include an ICD-10-CM code from ICD-10 Table 5 on the PA/claim.
- Provide a comprehensive, written evaluation by a licensed/certified PT or OT that explains why prefabricated cushions are insufficient (see documentation block).
- The evaluating PT/OT must have no financial relationship with the supplier.
Prefabricated-First Expectation
A prefabricated-first expectation applies: members must be evaluated for and meet criteria for prefabricated skin-protection or positioning cushions/backs before a custom fabricated cushion (E2609) or custom back (E2617) will be approved.
- Document trial, intolerance, or documented clinical reasons why prefabricated products failed or are inappropriate prior to approval of custom fabrication.
- Include that the member met all criteria for the applicable prefabricated cushion/back per policy before requesting custom fabrication.
Documentation for Custom Fabricated Cushions and Coverage Governance
Comprehensive documentation is required to support medical necessity, especially for custom fabricated items and for positioning/pressure-relief seating. Follow Health Plan procedures when submitting PAs and retain supporting clinical records.
- For E2609 and E2617 include a comprehensive written evaluation by a licensed/certified PT or OT explaining why prefabricated options are insufficient.
- Retain and, if requested, submit clinical notes, wound assessments, sensory testing, postural assessments, and trial documentation of prefabricated products.
- Follow the Health Plan's PA submission procedures and timelines; incomplete submissions may delay review.
Denial Triggers for Not Medically Necessary Codes
Claims for codes identified as not medically necessary in this policy may be denied. Do not bill for these HCPCS unless an exception in the policy applies and is documented.
Document Supporting Diagnosis on PA/Claim
Always document the supporting diagnosis on the PA and claim to align the requested HCPCS with the policy's ICD-10 Tables. Failure to include a supported diagnosis code will jeopardize approval or payment.
- Include the specific ICD-10-CM diagnosis code that maps to the HCPCS per the policy's ICD-10 Tables.
- Ensure clinical documentation in the medical record supports the billed diagnosis (wound assessments, neurological exams, postural evaluations, functional limitations, etc.).
DME Medical Necessity Criteria and Rationale
DME Medical Necessity Criteria
Medical necessity for DME seating devices follows the policy coverage criteria:
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DME necessity tied to diagnosis
Medical necessity is established when:
Table 2 includes neuromuscular, neurodegenerative, congenital, cerebrovascular sequelae, and pressure ulcer codes.
Supported diagnoses for wheelchair seating
Medical necessity for the listed wheelchair seating HCPCS is supported when documentation includes one of the following ICD-10-CM diagnoses.
Pressure-relief seating — documentation
Medical necessity for specific pressure-relief seating codes
See ICD-10 Table 4 in policy (chunk 63) for the applicable L89 codes.
E2609 medical necessity
Medical necessity for E2609
See ICD-10 Table 5 (chunk 74) and custom-fabrication documentation requirement (chunk 3).
Rental, Purchase, and Replacement Considerations
| Equipment / Topic | Rental vs Purchase rule |
|---|---|
| General seating cushions and accessories (e.g., E2601, E2602, E2611, E2612, E0953, E0955, E0956, E0957) | Rental/purchase modality not specified in provided excerpt; policy references HCPCS coding and billing guidance but does not state explicit rental vs purchase rules for general seating cushions and accessories. |
| Miscellaneous wheelchair seating components and accessories (e.g., A9900, E2231, E2291–E2294, E2619, K0108) | Rental/purchase modality not specified in provided excerpt; providers should reference coding guidance and payer procedures for billing and reimbursement. |
| HCPCS Code | Description / Rental-purchase note |
|---|---|
| E0953 | Wheelchair accessory, lateral thigh or knee support. Rental/purchase modality not specified in provided excerpt; code listed among covered positioning accessories. |
| E0955 | Wheelchair accessory, headrest, cushioned, any type. Rental/purchase modality not specified; headrest coverage subject to seating-type requirements per policy. |
| E0956 | Wheelchair accessory, lateral trunk or hip support, any type. Rental/purchase modality not specified; listed in ICD-10 Table 2 supported codes section. |
| E0957 | Wheelchair accessory, medial thigh support, any type. Rental/purchase modality not specified in provided excerpt. |
| E0960 | Wheelchair accessory, shoulder harness/straps or chest strap. Rental/purchase modality not specified; included among positioning accessories. |
| E2605 | Positioning wheelchair seat cushion, width less than 22 inches. Rental/purchase modality not specified in provided excerpt; coverage conditioned on meeting positioning criteria. |
| E2606 | Positioning wheelchair seat cushion, width 22 inches or greater. Rental/purchase modality not specified; coverage contingent on documented need. |
| E2613 | Positioning wheelchair back cushion, posterior, width less than 22 inches. Rental/purchase modality not specified in provided excerpt. |
| E2614 | Positioning wheelchair back cushion, posterior, width 22 inches or greater. Rental/purchase modality not specified. |
| E2615 | Positioning wheelchair back cushion, posterior-lateral, width less than 22 inches. Rental/purchase modality not specified in provided excerpt. |
| E2616 | Positioning wheelchair back cushion, posterior-lateral, width 22 inches or greater. Rental/purchase modality not specified. |
| E2617 | Custom fabricated wheelchair back cushion, any size. Rental/purchase modality not specified; custom fabrication requires comprehensive evaluation per policy. |
| E2620 | Positioning wheelchair back cushion, planar back with lateral supports, width less than 22 inches. Rental/purchase modality not specified. |
| E2621 | Positioning wheelchair back cushion, planar back with lateral supports, width 22 inches or greater. Rental/purchase modality not specified in provided excerpt. |
Required Documentation for Prior Authorization and Claims
Comprehensive written evaluation required for E2609 and E2617
A comprehensive written evaluation by a licensed/certified PT or OT that documents why prefabricated seating is insufficient is required to support requests for custom fabricated items E2609 (seat) and E2617 (back).
- Evaluator must be licensed/certified and have no financial relationship with the supplier.
- Evaluation must clearly explain why prefabricated options do not meet the member's seating and positioning needs.
Always include a supported ICD-10-CM diagnosis on PA and claims
Include a supported ICD-10-CM diagnosis from the policy's ICD-10 tables on all prior authorizations and claims to substantiate medical necessity for the requested wheelchair seating HCPCS.
- Select the diagnosis table that corresponds to the HCPCS being billed (Table 2, Table 3, Table 4, or Table 5).
Include an ICD-10 Table 3 diagnosis with E2607/E2608/E2624/E2625
When submitting prior authorization and claims for HCPCS E2607, E2608, E2624, or E2625, ensure an ICD-10-CM diagnosis from ICD-10 Table 3 is present on the PA and claim to support medical necessity.
- One qualifying code from Table 3 must be documented to support these HCPCS.
Document and bill the supporting ICD-10 diagnosis with pressure‑relief seating HCPCS
Document and bill the specific supporting ICD-10-CM diagnosis with the HCPCS code when requesting coverage for pressure‑relief seating (E2607, E2608, E2624, E2625).
- The policy requires the applicable L89.* pressure ulcer code or Z87.2 be billed with these HCPCS for pressure‑relief indications.
Include ICD-10 Table 5 diagnosis with PA/claim for E2609
For HCPCS E2609, include a qualifying ICD-10-CM diagnosis from ICD-10 Table 5 on the prior authorization and claim to establish medical necessity for the custom fabricated seat cushion.
- Confirm the selected diagnosis appears in ICD-10 Table 5 before submission.
Documentation must demonstrate medical necessity and follow Health Plan procedures
Documentation submitted to support coverage must demonstrate medical necessity consistent with the policy criteria and be submitted per Health Plan procedures; coverage remains subject to the member's coverage documents and applicable legal/regulatory requirements.
- Providers must ensure documentation aligns with the specific clinical criteria for the HCPCS requested and follow Health Plan submission policies.
Items and Billing Scenarios Not Covered
The following items are specifically identified as not covered in the policy excerpt: powered seat cushions (HCPCS E2610), the manual wheelchair solid seat insert accessory (HCPCS E0992), and accessories that fail to meet specific code criteria or lack written coding verification from PDAC (HCPCS K0669). These items are not medically necessary unless the policy documents a stated exception.
Separate cushions, backs, headrests, and other positioning accessories are considered not medically necessary when the member has a power-operated vehicle (POV) or a power wheelchair equipped with a captain's chair seat. In those cases, coverage for separate cushions/accessories is not supported by this policy.
No additional not-covered DME items are listed in the provided excerpt beyond those explicitly named elsewhere; exclusion of coverage in specific cases is driven by the presence or absence of a supporting ICD-10-CM diagnosis as described in the policy's ICD-10 tables.
Pressure-relief seating HCPCS codes (E2607, E2608, E2624, E2625) billed without an applicable L89.* pressure ulcer diagnosis or the related history code Z87.2 are not supported by the diagnosis-code table in this section and therefore lack the required diagnostic documentation to demonstrate medical necessity.
HCPCS E2609 (custom fabricated seat cushion) requires an associated supported ICD-10-CM diagnosis from the policy's ICD-10 Table 5. If E2609 is billed without one of the diagnoses listed in Table 5, the claim is not supported under this section.
No additional not-covered items are specified in this excerpt beyond those already listed; providers should consult the full policy and the member's coverage documents for any further exclusions.
Clinical Background and Definitions
Seating system selection should anticipate current and foreseeable functional changes — for example, progressive neurologic disease or growth in pediatric members — and the evaluator must document these considerations. Evaluators should assess and record bowel/bladder control and any history of skin breakdown because prior pressure ulcers increase future risk. The clinical evaluation must describe methods and frequency of pressure relief and demonstrate that the prescribed seating system maintains or improves pressure-relief measures; when custom fabrication is requested, a comprehensive written evaluation by a licensed/certified PT or OT is required and that evaluator must have no financial relationship with the supplier.
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