Facial Nerve Paralysis
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This Aetna clinical policy bulletin governs diagnostic testing and surgical and non‑surgical treatments for facial nerve paralysis (including Bell's palsy) and specifies which procedures and therapies are considered medically necessary or experimental/investigational for Aetna members.
No material clinical or coverage changes in this revision.
Coverage Criteria and Evidence Summaries
inv-01: Medically necessary diagnostic and therapeutic interventions
Covered when the following specific conditions are met:
Supported by policy statement listing blink reflex testing as medically necessary.
Supported by policy statement listing gold weight eyelid implants as medically necessary.
Facial reconstructive surgery (anastomosis/grafts/muscle transfer)
- Eligibility criteria: (1) Facial paralysis has persisted for more than 12 months; and (2) Facial paralysis has resulted in impaired functional deficit in mastication, speech, or vision; and (3) There is no reasonable likelihood of spontaneous return of function as determined by electromyography or electroneuronography.duration: > 12 months
These three elements must all be present.
inv-02: Experimental and investigational (Not covered)
The following are considered experimental and investigational for the diagnosis or treatment of Bell's palsy:
Effectiveness not established.
Listed as experimental/investigational due to lack of established effectiveness.
inv-03: Medical (steroids ± antivirals) – evidence summary
Summary of evidence-based coverage considerations
Based on Sullivan et al (randomized factorial trial) and meta-analyses showing corticosteroid benefit and limited antiviral benefit.
inv-04: Physical therapy (exercises, electrostimulation, acupuncture)
Physical therapy / rehabilitation
Based on systematic reviews (Teixeira et al) and small trials; evidence heterogeneous and generally low quality.
inv-05: Surgery and reanimation – evidence and timing
Surgical management and reanimation
Cochrane review found very low-quality evidence from small trials.
Based on surgical series and expert reviews describing staged approaches and indications.
inv-06: Surgical reanimation: evidence summaries
Surgical reanimation approaches and indications summarized from case series and reviews:
Recommendations based on expert reviews and large case series.
Supported by small case series (Momeni, Chuang).
Reported in surgical series and reviews.
inv-07: Adjunctive and conservative therapy: evidence summaries
Adjunct and conservative treatments with summarized findings:
Cochrane and randomized trial evidence support corticosteroid benefit (Sullivan et al, Gagyor et al).
Meta-analysis of RCTs and cohorts (Fujiwara et al) suggests potential benefit with daily ITST.
Systematic reviews/meta-analyses report inconsistent findings and methodological limitations.
Systematic reviews and small studies report benefit for BTX in chronic synkinesis.
Systematic reviews and small trials report mixed or no benefit.
Limited RCT data (Su et al meta-analysis).
inv-08: Diagnostics and biomarkers
Diagnostic modalities evaluated:
Pilot study (Tawfik et al) reported these performance characteristics.
Prospective study (Babademez et al) — preliminary research.
inv-09: Facial nerve decompression — selection criteria
Surgical facial nerve decompression (selected statements from literature): Covered when ALL of the following are met
Derived from Andresen, Casazza, Berania observational series and reviews.
inv-10: Post-paralytic synkinesis — staged care
Management of post-paralytic synkinesis: consider the following sequence
Based on systematic review and clinical practice recommendations that describe surgery as third-line.
inv-11: Complementary and experimental interventions — informational
Complementary, experimental, or low-quality evidence interventions noted in literature
Informational summary of heterogeneous, generally low-quality literature.
inv-12: Consideration for selective neurectomy
Selective neurectomy may be considered only when ALL of the following are met:
Based on systematic review findings and international recommendations that surgery is third‑line and should be individualized.
Specific procedures, devices, and supplies that are listed as experimental and investigational in this bulletin are excluded from coverage for the indications addressed. Examples include (but are not limited to) acupuncture; anti‑viral therapy; botulinum toxin; electrical stimulation; facial nerve decompression; facial retraining therapy; hyperbaric oxygen therapy; infrared therapy; intra‑tympanic steroid injection; Kinesio taping; laser acupuncture; nerve growth factor; neural therapy; peripheral blood mononuclear cells and platelet‑rich plasma transplantation; photobiomodulation; neuromuscular ultrasound; genetic analysis; and measurement of blood thiol/disulphide activity. Relevant not‑covered HCPCS/CPT supply and device codes are listed in the coding section and correspond to items on the investigational list.
Osteopathic and chiropractic manipulation have been used in some case reports and small series, but the available literature does not provide sufficient scientific evidence to support their effectiveness for Bell’s palsy. Accordingly, these manual therapies are considered experimental and investigational for this indication and are not supported as covered treatments.
Routine use of electrical nerve stimulation for Bell’s palsy is not recommended. Small trials and reviews do not demonstrate clear added benefit over multimodal physiotherapy or spontaneous recovery, and controlled trial evidence and comprehensive safety data are lacking; therefore electrical stimulation is listed as experimental and investigational for this indication and related stimulator supplies are included among non‑covered HCPCS codes.
There is very low‑certainty evidence from randomized trials regarding early surgical intervention for Bell’s palsy; existing systematic reviews and RCTs are insufficient to determine benefit or harm. Because spontaneous recovery or medically supported recovery occurs in most cases, the evidence does not support routine early surgery and surgical approaches remain investigational except in carefully selected circumstances with appropriate objective testing and counseling.
Selective neurectomy and other synkinesis‑directed surgeries are not recommended as first‑line therapy. These procedures should not be performed without prior discussion of risks and recognition that long‑term outcomes data are limited; current practice recommendations describe selective myectomy/neurectomy as a third‑line option after less invasive therapies have been attempted.
Any procedure or therapy appearing on the experimental/investigational list (for example, acupuncture, botulinum toxin, electrical stimulation, hyperbaric oxygen, PRP injections, neuromuscular ultrasound, genetic testing, photobiomodulation, etc.) is considered not established for the indications in this bulletin and therefore is not medically necessary for treatment of Bell’s palsy unless later evidence demonstrates effectiveness.
High‑quality evidence from pooled trials indicates that anti‑herpes simplex antivirals when used alone do not provide a significant benefit over placebo for complete recovery in Bell’s palsy. As a result, antivirals without concurrent corticosteroid therapy are considered not medically necessary as sole therapy for this condition.
Systematic reviews and meta‑analyses of acupuncture and related therapies show heterogeneous methods, high risk of bias, and incomplete safety reporting. While some pooled analyses report higher ‘effective response’ rates, the overall evidence is insufficient to conclusively support routine use; therefore acupuncture and similar complementary therapies are considered experimental and investigational for Bell’s palsy.
Routine surgical decompression for early management of Bell’s palsy is not supported by high‑certainty randomized trial evidence. Meta‑analyses and reviews report very limited and low‑certainty data; thus decompression is not established as standard care except in carefully selected patients who meet objective electrodiagnostic and timing criteria and who have been counseled about potential risks.
Selective neurectomy performed without documented prior conservative management (including documented trials of botulinum toxin chemodenervation and neuromuscular retraining), and without individualized counseling regarding limited evidence and possible complications, is considered not medically necessary for treatment of post‑paralytic synkinesis.
Prior Authorization, Documentation, and Step Therapy
Prior Authorization Required for Surgical/Interventional Codes
Prior authorization is required for surgical and interventional CPT/HCPCS codes related to facial reconstructive and reanimation procedures. Requests should include supporting clinical documentation demonstrating that selection criteria are met before services are scheduled.
- Prior authorization required for complex facial reconstructive/reanimation CPT/HCPCS codes
- Authorization must document that selection criteria (e.g., duration >12 months, functional deficit, lack of spontaneous recovery on EMG/ENoG) are met
Prior Authorization for Facial Reanimation
Prior authorization should be obtained for elective facial reanimation surgeries. Given limited high-quality randomized evidence, authorization is appropriate only when documentation supports medical necessity and conservative measures have been attempted or are not reasonable.
- Authorization expected for cross-facial nerve grafting, free functional muscle transfer, hypoglossal or masseteric nerve transfers, temporalis transposition, and related microvascular procedures
- Include rationale for surgery (cause of lesion, duration, prior treatments, functional deficits)
Authorization When Surgical Decompression Is Proposed
When facial nerve decompression is proposed, prior authorization must include objective evidence of severe paralysis and electrophysiologic testing supporting irrecoverable nerve degeneration. Documentation should justify surgical timing and approach.
- Required: House-Brackmann grade, duration since onset, and ENoG showing >90% degeneration or absent voluntary EMG when applicable
- Document proposed surgical approach (middle cranial fossa vs transmastoid), timing from symptom onset (e.g., ≤14 days vs >14 days), and expected benefits/risks
Prior Authorization Expectation for Selective Neurectomy
Selective neurectomy (SN) is considered a third-line, adjunctive surgical option for post-paralytic synkinesis and requires prior authorization only after failure or inadequate response to first-line therapies. Provide documentation of prior non-surgical management and rationale for SN.
- Authorization expected only after documented trials of botulinum toxin (chemo-denervation) and neuromuscular re‑training
- Document targeted symptoms (synkinesis type), prior Botox dosing/frequency and response, duration of non-surgical therapy, and planned extent of neurectomy/myectomy
Experimental/Investigational Exclusions Trigger Denial
Procedures and therapies designated as experimental or investigational will be denied. Prior authorization requests for these services should not be approved unless new, high-quality evidence justifies coverage.
- Services considered experimental/investigational: genetic analysis of facial muscle specimens, neural therapy, neuromuscular ultrasound (for diagnosis), blood thiol/disulphide testing, injection of platelet-rich plasma for this indication, photobiomodulation, acupuncture modalities listed
- Facial nerve decompression is listed among investigational treatments for Bell's palsy in portions of the policy — evaluate per indication and evidence; some decompression indications (selected trauma/time-limited) may be considered with documented criteria
Surgical Intervention Evidence Limited — Authorization Requires Careful Justification
Surgical interventions for Bell's palsy and other causes of facial paralysis have limited high-quality randomized evidence. Authorization decisions should reflect the uncertain benefit and the need for individualized clinical justification.
- Randomized evidence is very limited (small trials, low quality) and observational data guide much of current practice
- Authorization requires clear documentation of failure of conservative/medical therapy and objective measures supporting the anticipated benefit
Outcome Expectations for Alternative Motor Nerve Procedures
When alternative motor-nerve–based procedures (e.g., temporalis transposition, hypoglossal or accessory nerve neurotization) are proposed, prior authorization should set outcome expectations: these approaches may restore movement but often do not produce a spontaneous smile and outcomes differ from facial-nerve–based reinnervation.
- Document patient counseling about expected functional outcomes (e.g., temporalis transfers may produce voluntary but not spontaneous smile)
- Indicate reasons for selecting motor-nerve–based procedure (e.g., comorbidities, limited life expectancy, prior failed procedures)
Objective Electrophysiologic Confirmation Recommended Prior to Decompression
Objective electrophysiologic confirmation is recommended before authorizing facial nerve decompression. ENoG and EMG findings, when documented, should support the absence of spontaneous recovery potential.
- Include electroneuronography (ENoG) percent degeneration and EMG showing absent voluntary motor unit potentials where applicable
- Specify timing of tests relative to symptom onset and correlate with proposed surgical timing
Evidence Limitations May Affect Authorization
Evidence limitations (heterogeneity, small studies, observational designs) may affect authorization outcomes. Decisions should be individualized, and surgery generally considered third-line after noninvasive options have been exhausted.
- Authorization may be denied or limited when documentation does not address evidence gaps or fails to demonstrate prior appropriate therapies
- Consider multidisciplinary evaluation and second-opinion documentation when evidence is limited
Required Documentation for Facial Reconstructive Surgery
For facial reconstructive surgery (anastomosis, fascia slings, muscle transposition, cross-facial nerve grafting with microvascular muscle transfer), provide comprehensive operative planning and prior-treatment documentation to support medical necessity.
- Document duration of paralysis (>12 months for chronic procedures) and absence of meaningful spontaneous recovery
- Functional impairment described (mastication, speech, vision), prior EMG/ENoG results demonstrating lack of recovery potential, and rationale for chosen reconstructive technique
- Include prior non-operative therapies and outcomes, patient counseling regarding expected results and staged procedures
Required Clinical Documentation Elements
Authorization requests must include key clinical documentation elements to establish medical necessity and appropriate sequencing of care.
- Timing of treatment initiation (e.g., within 72 hours or 7 days for medical therapy where applicable) and time since onset of paralysis
- Diagnostic exclusion of alternate causes (e.g., zoster sine herpete) when relevant, and test results (ENoG, EMG, imaging)
- Functional status measures (House-Brackmann grade, Yanagihara or eFACE scores), and documentation of impact on activities (mastication, speech, vision)
Required Clinical Documentation for Surgical Reanimation
For surgical reanimation requests, include detailed clinical history and objective findings demonstrating appropriateness of the procedure and timing.
- Onset timing and etiology of lesion; prior treatments and responses (medical, Botox, re-training)
- Objective functional status (House-Brackmann grade), electrophysiologic testing results, and imaging when performed
- Rationale for selected reanimation technique (cross-facial grafting vs masseteric or hypoglossal transfers), staged treatment plan, and expected functional outcomes
Required Clinical Documentation for Decompression Consideration
For consideration of decompression surgery, include documentation of the degree and timing of paralysis plus electrophysiologic testing that supports the need for decompression versus continued medical management.
- House-Brackmann grade at presentation, timing since onset, and indication for decompression approach (MFD vs TMD)
- ENoG percent degeneration (e.g., >90%) or absent voluntary EMG within recommended windows, and imaging when performed
- If decompression is delayed, document reason and expected benefit given literature suggesting timing influences outcomes
Suggested Documentation for Selective Neurectomy (SN)
For selective neurectomy requests, suggest documentation elements that justify progression to surgery after conservative measures and that define the planned procedure and expected outcomes.
- Document prior use of botulinum toxin (Botox) with dates, doses, intervals, and clinical response
- Detail neuromuscular retraining efforts (duration, therapy goals, objective measures), synkinesis classification (type II/III), and failure or insufficiency of prior treatments
- Specify targeted branches for neurectomy/myectomy, anticipated reduction in Botox need, and plans for adjunctive reanimation if applicable
Conservative Management Expected Before Surgery
Conservative management is expected before considering elective facial surgery. There is no single mandated step-therapy algorithm, but non-surgical options should be trialed and documented prior to authorization for invasive procedures.
- First-line conservative measures include facial exercises, massage, neuromuscular re‑training, and appropriate medical therapy (see medical sequencing)
- Document trials of conservative care and objective responses; surgical referral without reasonable conservative attempts should be justified
Medical Therapy Sequencing
Medical therapy sequencing: early systemic corticosteroids are supported for new-onset Bell's palsy; antivirals alone lack clear benefit but may be considered in combination with corticosteroids in selected severe cases.
- Recommend early prednisolone (within 72 hours) for Bell's palsy as first-line medical therapy
- Antivirals (acyclovir/valacyclovir) do not add clear benefit alone; combination with corticosteroids may offer incremental benefit in some analyses particularly for severe palsy
Step Therapy: Medications for Bell's Palsy
Step therapy for medications in Bell's palsy: systemic corticosteroids are the initial therapy; antivirals may be added in severe presentations but are not routinely required.
- Initial therapy: systemic corticosteroids (prednisone/prednisolone) within recommended window
- Reserve adding antiviral therapy for severe cases or based on treating clinician judgment and documented rationale
Triage of Synkinesis Therapies
Triage of therapies for post-paralytic synkinesis should prioritize non-surgical options (chemo-denervation and neuromuscular retraining). Surgical options, including selective neurectomy, are third-line and require documentation of prior therapies and limited response.
- First-line: botulinum toxin injections (Botox) and structured neuromuscular re‑training
- Consider SN, myectomy, or reanimation procedures only after adequate trials of first-line therapies with objective documentation of persistent disabling synkinesis
Step Therapy Pathway
Step therapy pathway for synkinesis: require documented progression through first-line non-surgical interventions before authorizing surgical interventions; selective neurectomy should be reserved for refractory cases.
- Step 1: Chemo-denervation with botulinum toxin and documented response assessment
- Step 2: Neuromuscular retraining for an adequate course with objective measures (eFACE, FaCE, House-Brackmann)
- Step 3: Consider selective neurectomy, myectomy, or reanimation only if Steps 1–2 fail or are contraindicated, with detailed justification
Codes and Billing
| 15756 | Free muscle or myocutaneous flap with microvascular anastomosis |
| 15758 | Free fascial flap with microvascular anastomosis |
| 15840-15845 | Graft for facial nerve paralysis |
| 20920-20922 | Fascia lata graft |
| 61590 | Infratemporal pre-auricular approach to middle cranial fossa (parapharyngeal space, infratemporal and midline skull base, nasopharynx), with or without disarticulation of the mandible, including parotidectomy, craniotomy, decompression and/or mobilization of the facial nerve and/or petrous carotid artery |
| 64716 | Neuroplasty and/or transposition; cranial nerve (specify) |
| 64742 | Transection or avulsion of; facial nerve, differential or complete |
| 64864-64865 | Suture of facial nerve |
| 64866-64868 | Anastomosis; facial-spinal, facial-hypoglossal or facial-phrenic |
| 64885-64886 | Nerve graft (includes obtaining graft), head or neck |
| 0232T | Injection(s), platelet rich plasma, any site (listed as not covered for indications) |
| 76536 | Ultrasound, soft tissues of head and neck (neuromuscular ultrasound) - listed under investigational |
| 90867-90869 | Therapeutic repetitive transcranial magnetic stimulation treatment codes (listed under investigational) |
| 97014 | Application of modality; electrical stimulation (unattended) - investigational for Bell's palsy |
| 97810-97814 | Acupuncture codes - listed as investigational |
| 99183 | Physician attendance for hyperbaric oxygen therapy - investigational |
| A4575 | Topical hyperbaric oxygen chamber, disposable |
| A4595 | Electrical stimulator supplies, 2 lead, per month (e.g., TENS, NMES) |
| A4639 | Replacement pad for infrared heating pad system, each |
| E0221 | Infrared heating pad system |
| E0446 | Topical oxygen delivery system, not otherwise specified |
| E0720 | TENS device, two lead |
| E0730 | TENS device, four or more leads |
| E0745 | Neuromuscular stimulator, electronic shock unit |
| G0277 | Hyperbaric oxygen under pressure, full body chamber |
| J0585 | Botulinum toxin type A, per unit |
| G51.0 | Bell's palsy [facial palsy] |
| No codes listed |
Definitions and Background
Bell’s palsy is an acute idiopathic facial nerve (cranial nerve VII) paresis characterized by rapid onset unilateral facial weakness over 24–72 hours. Most patients experience spontaneous recovery within approximately 6 months, although recovery may be delayed in some populations (for example, persons with diabetes). Diagnosis is one of exclusion; electrophysiologic testing such as blink reflex testing and EMG/ENoG can aid in diagnosis and provide prognostic information. Blink reflex testing is specifically listed as a medically necessary diagnostic modality in this policy.
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