HealthChoice Managed Care Organization Agreement — definitions, enrollee rights, enrollment, and covered services (Part 1)
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This document is the Maryland HealthChoice Managed Care Organization Agreement establishing obligations, definitions, enrollee rights, enrollment/disenrollment rules, and covered services that apply to MCOs contracting with the Maryland Department of Health.
No material clinical or coverage changes in this revision.
Coverage Requirements, Program Obligations, and Network Standards
Coverage and MCO obligations (excerpt)
MCOs are required to cover medically necessary State Plan services and specified additional services.
Examples of explicitly included services
- CenteringPregnancy services for pregnant and postpartum individuals as part of MCO-covered pregnancy-related benefits.
- HealthySteps services for enrollees ages 0-3 as part of MCO-covered pediatric benefits.
- Gender-affirming treatment when prescribed because of, related to, or consistent with the enrollee's gender identity, is medically necessary, and prescribed in accordance with current clinical standards of care (WPATH).
Covered Services and Conditions
MCO coverage obligations and specific covered services and conditions.
Specific covered services listed
- CenteringPregnancy services for pregnant and postpartum individuals.
- HealthySteps services for enrollees ages 0-3.
- Gender-affirming treatment including but not limited to hormone therapy, puberty blockers, surgical and non-surgical procedures, hair and voice treatments, genital and other anatomic alterations, revisions and reversals, fertility preservation, and treatments described in current WPATH standards of care.
Coverage and network criteria
MCO responsibilities to establish coverage and reimbursement procedures for specified services and populations.
Administrative/payment/termination criteria
Administrative and payment provisions applicable to MCOs under the Agreement.
Sanctions and termination provisions
- MDH may terminate the Agreement for specified causes including failure to comply with law, insufficient MCO participation, or lack of State funds.
- MDH may impose sanctions (fines, suspension of enrollment, withholding capitation, termination, disqualification) with notice and appeal rights; payments for new enrollees may be denied after imposition of sanctions until resolved.
- On termination, the MCO must retain obligations for services furnished prior to termination and furnish reimbursement information for outstanding claims; MDH is not liable for MCO termination costs.
HIPAA BAA criteria
HIPAA Business Associate Agreement terms governing permitted uses and disclosures of PHI and related obligations.
Limited data set and remuneration limits
- Business Associate may create a limited data set if directed in writing by Covered Entity and must enter into a HIPAA-compliant Data Use Agreement with the recipient (45 C.F.R. §164.514(e)).
- Business Associate shall not directly or indirectly receive remuneration in exchange for PHI per HITECH, except State payments for performance under the Underlying Agreement.
Business Associate PHI obligations
Required behaviors and processes the Business Associate must follow with respect to PHI and breaches:
Out-of-Network FQHC Emergency Reimbursement Criteria
Criteria for MCO reimbursement of out-of-network FQHC emergent services:
ALL of the following
- FQHC participates in the Medical Assistance Program.
- FQHC does not have a contract with the MCO (is out-of-network).
- Services are immediately required due to the enrollee's unforeseen illness, injury, or condition and are provided on-site at the FQHC.
- Prior to rendering services, the FQHC has verified with the enrollee's primary care provider that the enrollee cannot be seen within a reasonable time given the severity of the condition.
MCO Reimbursement and Mid-Year Acuity Adjustment Acceptance
MCO acceptance of MDH-established reimbursement rates and mid-year acuity adjustment methodology for CY2024:
2024 Initiative Risk Corridors
Risk corridor reconciliation rules for specified initiatives in 2024:
Performance Monitoring Criteria
Performance monitoring and review criteria used by MDH and EQRO
Enforcement Criteria and Actions
Enforcement guidelines and examples of problem severity and associated enforcement actions
Minor Problems (examples and actions)
- Examples: minor provider or recipient complaint; one year with >=35% HEDIS elements below NHM; <80% EPSDT component in one review year; 'Met' SPR element; 'Low Confidence' PIP validation finding.
- Enforcement actions: verbal request for clarification, corrective action plan (CAP) to prevent future issues, geo-access report, letter advising monitoring and enforcement options, written CAP within 45 days, focused EQRO audit as applicable.
Moderate Problems (examples and actions)
- Examples: persistent minor complaints; PCP:recipient ratio appears inadequate though access remains; three years with >=35% HEDIS elements below NHM; <80% EPSDT in two review years; 'Unmet' SPR score two years in a row; 'Not Credible' PIP finding.
- Enforcement actions: written CAP within 30 days, geo-access report, financial sanctions, required payment for out-of-network care/transportation, freeze auto assignments in affected areas, focused provider education, quarterly CAP monitoring by EQRO.
Major Problems (examples and actions)
- Examples: persistent PCP:recipient ratio >1:500 or no access to OB/GYN; four years with >=35% HEDIS elements below NHM; <80% EPSDT in three consecutive years; 'Unmet' SPR score three+ years; 'Not Credible' PIP for two+ years.
- Enforcement actions: allow voluntary disenrollment in problem areas, freeze auto assignments, freeze voluntary enrollment, freeze MCO to future enrollment, financial sanctions, contract termination, focused EQRO audits, CAP monitoring, potential MCO closure.
Service Area and Optional Benefits Criteria
Service area participation and optional benefits provisions
Network Adequacy Criteria
Network adequacy coverage requirements
Examples of time/distance maxima by provider type and geography
- Primary Care Urban: 15 minutes / 10 miles; Suburban: 30 min / 20 miles; Rural: 40 min / 30 miles.
- Obstetricians Rural: 90 minutes / 75 miles.
- Pediatric Sub-specialties Rural: 250 minutes / 200 miles.
Network adequacy quantitative standards (partial excerpt)
Quantitative network adequacy minimums for provider types and geographies are specified (examples shown below are partial excerpt):
Provider minimum counts (excerpt)
- Prenatal Care Providers: Suburban (tier 2) minimum example = 20; Rural (tier 3) minimum example = 75.
- Acute Inpatient Hospitals: Urban (tier 1) minimum example = 10; Rural (tier 3) minimum example = 60.
- Core Specialties (Cardiology, ENT, Gastroenterology, Neurology, Ophthalmology, Orthopedics, Surgery, Urology): Urban example = 15; Rural example = 75.
- Major Specialties (Allergy/Immunology, Dermatology, Endocrinology, Infectious Diseases, Nephrology, Pulmonology): Suburban example = 60; Rural example = 90.
- Pediatric Sub-Specialties: Suburban example = 60; Rural example = 200.
Network operations and enforcement
Network operational requirements and enforcement:
MLR reporting criteria
MLR reporting and documentation requirements:
MOM program coverage criteria
MOM program eligibility and service expectations
DPP coverage criteria
DPP reimbursement criteria and limitations
High-Cost Low Volume drug criteria
High-Cost Low Volume Drug mitigation and MCO responsibilities
Code and product list
Listing of drugs and associated codes (no explicit coverage criteria in these chunks).
Codes referenced (no criteria in this extract)
Code listings only; no explicit coverage criteria present in these chunks.
Reference list (no explicit coverage rules in excerpt)
The excerpt provides mappings of specific drugs to HCPCS and NDC identifiers; it serves as a reference list for the risk mitigation policy but does not include explicit coverage decision criteria in this segment.
Code Tables, Reporting Codes, and Threshold Values
| 837 encounter | Encounter data submissions must identify provider delivering services and include enrollee/provider IDs, service/procedure/diagnosis codes, amounts, and dates. |
| Pharmacy copay maximums and exclusions (e.g., $3.00 non-preferred; $1.00 preferred/generic/HIV/AIDS drugs) and populations excluded from copays (under 21, hospice, pregnant, American Indians). |
| 45 C.F.R. §164.514(e)(2) | Definition of limited data set (identifiers to omit). |
| 45 C.F.R. §164.514(e)(4) | Data Use Agreement requirements for limited data sets. |
| 45 C.F.R. §164.410 | Breach notification rules for unsecured PHI. |
| 45 C.F.R. §§164.502(e)(1)(ii) and 164.308(b)(2) | Requirements for subcontractor Business Associate Agreements and safeguards. |
| COMAR 10.67.04.21 | Rate used by MCO to reimburse out-of-network FQHC emergent services |
| COMAR 10.09.08.05-1 | Rate used by Program to calculate difference reimbursed to MCO |
| Network time/distance standards | Time (minutes) and distance (miles) maxima by provider type and urban/suburban/rural designation as specified for HealthChoice network adequacy (e.g., Primary Care Urban: 15 min/10 miles; Rural: 40 min/30 miles). |
| 42 CFR §438.8 | Federal Medical Loss Ratio (MLR) reporting standard applicable to MCOs |
| 42 CFR part 455 | Provider screening, enrollment, and revalidation requirements |
| G9873 | 1st core session attended (DPP) |
| G9874 | 4 total core sessions attended (DPP) |
| G9875 | 9 total core sessions attended (DPP) |
| G9876 | 2 core maintenance sessions months 7-9 (attendance) |
| G9877 | 2 core maintenance sessions months 10-12 (attendance) |
| G9878 | Enhanced payment for attendance in months 7-9 with weight loss achieved/maintained |
| G9879 | Enhanced payment for attendance in months 10-12 with weight loss achieved/maintained |
| G9880 | 5% weight loss from baseline (performance) |
| G9881 | 9% weight loss from baseline (performance) |
| G9891 | Non-payable attendance tracking code for DPP sessions (counts toward goals) |
| Multiple NDCs and J-codes listed in Exhibit I | NDCs and HCPCS J-codes for High-Cost Low Volume drugs as listed in Exhibit I (see detailed NDC/J-code clusters in document). |
| 58394-0633-03 | NDC appearing for listed products |
| 55513-0160-01 | NDC appearing for listed products |
| 74528-0040-01 | NDC appearing for listed products |
| 42227-0081-05 | NDC appearing for listed products |
| 73042-0201-01 | NDC appearing for listed products |
| 60923-0501-10 | NDC appearing for listed products |
| 55513-0160-01 | NDC appearing repeatedly (associated with Blincyto) |
| 74528-0040-01 | NDC listed in section (associated with Bylvay) |
| 58394-0637-03 | NDC listed in section |
| 74528-0040-01 | NDC referenced in document |
| 74528-0120-01 | NDC referenced in document |
| 73042-0201-01 | NDC referenced in document |
Provider Obligations, Billing Rules, and Operational Alerts
Cover medically necessary State Plan services
MCOs must cover medically necessary State Plan services per COMAR 10.67.06 and applicable federal rules; this includes services the MCO voluntarily agrees to provide and services necessary for compliance with subpart K of 42 CFR Part 438.
Service authorization policies and procedures
Maintain written policies and procedures for processing initial and continuing authorizations, ensure consistent application of review criteria (including specialist consultations), and adhere to service authorization and notification requirements in 42 CFR 438.210(d) and COMAR.
- Have mechanisms to ensure consistent application of authorization review criteria, including specialist consultation where appropriate.
- Adhere to service authorization and notification requirements in 42 CFR 438.210(d) and COMAR 10.67.09.04.
Adverse determinations for gender-affirming care require specialist review
Do not issue an adverse benefit determination denying or limiting gender-affirming treatment unless a health care provider experienced in prescribing or delivering gender-affirming treatment has reviewed and confirmed the appropriateness of the adverse determination.
Implement opioid DUR edits and retrospective monitoring
Implement opioid prospective and retrospective DUR edits: prospective limits on days' supply (initial fills), quantity, duplicate therapy, early refills, and maximum daily MME; and an automated retrospective claims review to detect fills exceeding prospective limits or concerning co-prescribing patterns.
- Prospective safety edits for initial and subsequent opioid fills (days' supply, quantity, duplicate therapy, early refills).
- Prospective limits on maximum daily morphine milligram equivalents for initial and subsequent fills.
- Automated retrospective claims review to identify fills exceeding limits or patterns of inappropriate prescribing/co-prescribing.
Risk of payment denial after sanctions
Payments for new Enrollees may be denied following imposition of sanctions when MDH determines the MCO acted or failed to act per 42 CFR §438.700(b)-(d); payments remain denied until CMS or MDH is satisfied the reason no longer exists.
Limited data set creation and Data Use Agreement required
If directed in writing, Business Associate may create a limited data set (per 45 C.F.R. §164.514(e)(2)) but must enter into a HIPAA-compliant Data Use Agreement with recipients and report any material breach of that Data Use Agreement to the Covered Entity immediately after becoming aware.
Notify Covered Entity of PHI breaches/security incidents within 15 days
Report any unauthorized use or disclosure of PHI, including breaches of unsecured PHI and security incidents, to the Covered Entity without unreasonable delay and no later than 15 calendar days after becoming aware; include required details and follow the breach notification form/procedures.
- Notify Covered Entity no later than 15 calendar days after discovery of a use/disclosure not permitted by the Agreement.
- Provide required breach details (description, dates, counts, types of PHI, mitigation steps, contact information) using the MDH breach notification form.
Reimburse out-of-network FQHC emergent services (documentation required)
Reimburse out-of-network FQHCs for on-site emergent services when the FQHC participates in Medical Assistance, lacks an MCO contract, verifies the PCP cannot see the enrollee timely, and provides required documentation; MCOs may require and deny reimbursement if documentation is not provided. Reimbursement rate is per COMAR 10.67.04.21 with Program payment of the difference per COMAR 10.09.08.05-1.
Use MDH breach notification form to notify Covered Entity
Use MDH's prescribed breach notification form to notify MDH of breaches of unsecured PHI, providing description of the breach, dates, number of individuals affected, types of PHI involved, mitigation actions, and contact information.
Submit Service Area participation or voluntary freeze requests to MDH
Express intent to Open, Request to Open, or Request a Voluntary Freeze for Service Areas during the Agreement term; requests are subject to MDH review and approval, and MDH approval of a voluntary freeze does not relieve the MCO's obligation to accept enrollees who select the MCO.
Follow credentialing, panel limits, and provider screening requirements
Ensure networks meet COMAR 10.67.05: maintain adequate number, mix, and geographic distribution; limit in‑plan practitioner FTE panels to no more than a 200:1 enrollee-to-practitioner ratio; screen/enroll/revalidate providers per 42 CFR part 455; accept Maryland Uniform Credentialing Form; and refrain from contracting with excluded providers.
- Assign in‑plan individual practitioners no more than a 200:1 enrollee-to-practitioner ratio (FTE basis).
- Screen, enroll, and revalidate network providers per 42 CFR part 455 and verify against MDH fee-for-service provider file.
- Accept the Maryland Uniform Credentialing Form and follow MDH provider manual template.
- Do not contract with providers terminated or excluded from the Program.
Demonstrate 90% coverage or face auto‑assignment freezes
When the MCO cannot demonstrate adequate coverage for 90% of enrollees in a service area at the required time or distance standards, MDH may freeze auto-assignments; MCOs proposing expansion must demonstrate 90% coverage at required time/distance for each provider type to open in a new county.
MOM case management duties and documented outreach protocol
MOM case managers must perform intake, assessment, treatment planning, coordination, referrals, and monthly substantive outreach; substantial outreach requires at least three documented outreach attempts per month, two of which must use different modalities.
- Conduct standardized intake and assessments and develop individualized treatment plans.
- Provide monthly substantive outreach and document at least three outreach attempts per month during substantial outreach, with two different modalities.
Complete MLR worksheets, attestations, and supporting exhibits
Complete MLR reporting worksheets and attestation (certified by CFO or Administrator), include the audited underwriting exhibit for HealthChoice experience where applicable, and provide documentation of expense allocation methodology per 42 CFR §438.8; submit reports by MDH deadlines (MLR report due September 1 following the incurred period).
Quarterly M-QIP payment flows and reimbursement to FPI
M-QIP payments apply to eligible providers employed by or affiliated with Faculty Physicians Inc. (FPI); MCOs contracted with FPI will receive quarterly payments from MDH and are required to reimburse FPI according to MDH's schedule.
DPP billing codes, modifiers, and MCO responsibilities for high-cost drugs
Bill required HCPCS G-codes for DPP sessions and performance payments (examples: G9873, G9874, G9875, G9876, G9877, G9878, G9879, G9880, G9881, G9891) and use make-up modifiers TS for in‑person and VM for virtual sessions (do not combine GT with VM or TS); MCOs must authorize, manage, and pay claims for High-Cost Low Volume drugs and invoice MDH quarterly for incurred expenses.
- Use TS for in‑person make-up sessions and VM for virtual make-up sessions; do not use GT with VM or GT with TS.
- Use attendance tracking code G9891 as non-payable tracking when appropriate.
- MCOs authorize and pay claims for listed high-cost low-volume drugs and invoice MDH quarterly for those expenses.
Follow prior auth, payment, and invoicing procedures for listed HCPCS
The High‑Cost Low‑Volume list includes HCPCS codes (e.g., J9039, J8499, J0598, J9348) that may be subject to prior authorization and MDH invoicing rules; follow the Agreement's authorization, payment, and invoicing procedures for these items.
Use documented drug ↔ NDC ↔ HCPCS mappings when billing
Follow the drug-to-code mappings in the exhibit: where available, drugs are paired with NDCs and HCPCS (examples: Blincyto 55513-0160-01 → J9039; Bylvay 74528-0040-01 → J8499; Cinryze 42227-0081-05 → J0598; Danyelza 73042-0201-01 → J9348).
Key Terms and Acronyms
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