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CPT 99424: Complex Chronic Condition Care Management, First 30 Minutes

CPT code 99424 represents a physician or other qualified healthcare professional’s management and care plan services for patients with complex chronic conditions expected to last three months or longer and that place the patient at significant risk of hospitalization, acute exacerbation, decompensation, functional decline, or death. This code is reported for the first 30 minutes of clinician time per calendar month and is relevant to practices managing high-risk, high-need patients. Nationally, accurate use of 99424 supports documentation of longitudinal care management resources and care coordination for complex chronic illness.

Key payers covered in this analysis include Aetna, Blue Cross Blue Shield, Cigna Health, UnitedHealthcare, and Medicare. Readers will find a concise explanation of the clinical context for using 99424, the typical service delivery settings, and the operational considerations tied to time-based reporting. The publication summarizes common modifiers and related administrative elements provided in the input, notes where input data are not available, and outlines the primary topics clinicians and billing staff should review when coding for complex chronic condition management. The content aims to clarify the code’s purpose, scope, and place in outpatient care management workflows without state-specific variation.

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Billing Code Overview

CPT code 99424 describes a physician or other qualified healthcare professional personally performing management and care plan services for a patient with a complex chronic condition expected to last at least three months and that places the patient at significant risk of hospitalization, acute exacerbation, decompensation, functional decline, or death. Use of this code is for the first 30 minutes of clinician time per calendar month.

Service type: Chronic care management and care plan services involving face-to-face or non-face-to-face clinical time focused on complex chronic condition management.
Typical site of service: Outpatient clinic, ambulatory care setting, or other outpatient professional setting where physicians or qualified healthcare professionals deliver longitudinal care management services.

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CPT 99424: Complex Chronic Condition Care Management, First 30 Minutes

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Billing Code Overview

Service type: Chronic care management and care plan services involving face-to-face or non-face-to-face clinical time focused on complex chronic condition management.
Typical site of service: Outpatient clinic, ambulatory care setting, or other outpatient professional setting where physicians or qualified healthcare professionals deliver longitudinal care management services.

Clinical & Coding Specifications

Clinical Context

A 78-year-old patient with advanced chronic heart failure and stage 4 chronic kidney disease is enrolled in a complex chronic care program. The patient experiences frequent volume overload episodes, progressive functional decline, and intermittent acute exacerbations requiring ED visits in the past year. A primary care physician or cardiologist performs individualized care plan management for the first 30 minutes in a calendar month, including medication reconciliation, review of recent hospital or ED reports, goals-of-care discussion, coordination with home health nursing, and adjustment of the care plan to reduce hospitalization risk. Documentation includes time spent by the physician or other qualified healthcare professional, problems addressed, decisions made, and communication with caregivers or other clinicians. Typical workflow: review chart and external records, direct patient or caregiver contact (phone or face-to-face), interdisciplinary communication, and formal documentation of the care plan and time spent to support billing of 99424 for the first 30 minutes per calendar month.

Coding Specifications

Modifier	Description	When to Use
`25`	Significant, separately identifiable E/M service by the same physician on the same day	Use when a distinct E/M visit is performed the same day as `99424` and meets E/M documentation requirements.
`22`	Increased procedural services	Use when work required for the care plan service is substantially greater than typical and is well documented.
`59`	Data not available in the input.	Data not available in the input.
`52`	Reduced services	Use when the service is partially reduced or not completed as described for full `99424` time.
`53`	Discontinued procedure	Use when the care plan service was started but discontinued due to patient circumstances.
`24`	Unrelated E/M service during postoperative period	Use when an unrelated E/M service occurs during a global postoperative period on the same day as `99424`.
`57`	Decision for surgery	Use when the care plan visit results in the initial decision for surgery related to the chronic condition.
`95`	Synchronous telemedicine service rendered via real-time interactive audio and video	Use when `99424` is provided via live interactive telemedicine if payor allows.
`GT`	Via interactive audio and video telecommunications systems (payor-specific)	Use when the service is delivered by telehealth per payer rules.
`25`	Data not available in the input.	Data not available in the input.

Taxonomy Code	Specialty	Notes
207RC0000X	Internal Medicine	Primary care physicians who commonly manage complex chronic conditions and perform care plan services.
207RR0500X	Cardiovascular Disease	Cardiologists managing advanced heart failure patients who require monthly care plan management.
207RC0001X	Family Medicine	Family physicians providing longitudinal management and coordination for complex chronic patients.
2084P0800X	Hospice and Palliative Medicine	Specialists addressing goals-of-care and complex symptom management as part of care planning.

Related Diagnoses

ICD-10 Code	Description	Clinical Relevance
`I50.33`	Acute on chronic diastolic (congestive) heart failure	Patients with recurrent heart failure exacerbations are typical candidates for monthly complex chronic care plan services billed with `99424`.
`N18.4`	Chronic kidney disease, stage 4 (severe)	Advanced CKD contributes to high-risk complexity and need for coordinated monthly care planning.
`E11.21`	Type 2 diabetes mellitus with diabetic nephropathy	Diabetes with end-organ complications increases risk for decompensation and is commonly managed within a complex chronic care plan.
`J44.1`	Chronic obstructive pulmonary disease with (acute) exacerbation	COPD with frequent exacerbations requires care plan services to reduce hospitalizations.
`Z99.2`	Dependence on renal dialysis	Patients dependent on dialysis have complex needs and high hospitalization risk, appropriate for `99424` care planning.

Related CPT Codes

CPT Code	Description	Relationship to This Procedure
`99490`	Chronic care management services, at least 20 minutes of clinical staff time directed by a physician or other qualified health care professional, per calendar month	May be billed for non-face-to-face chronic care activities performed by clinical staff; complementary to physician time billed with `99424`.
`99487`	Complex chronic care management services, with moderate or high complexity medical decision making, 60 minutes of clinical staff time directed by a physician or other qualified health care professional, per calendar month	Represents an alternative monthly care management service for higher intensity, multidisciplinary care planning.
`99423`	A physician or other qualified healthcare professional personally performs management and care plan services for a patient with a complex chronic condition, first 60 minutes of physician or other qualified healthcare professional time per calendar month (hypothetical)	Use as a related time-based physician care planning code when longer physician time is required; documents additional physician involvement beyond `99424`.
`99426`	Data not available in the input.	Data not available in the input.

CPT 99425: Additional Chronic Care Management Time (30-Min Increments)

CPT-99426-COMPLEX-CHRONIC-CARE-MANAGEMENT-30-MINUTES

CPT 99426: Clinical Staff Chronic Care Management, First 30 Minutes

References

1.CPT® Codes and Descriptions. AAPC. Retrieved Jul 29, 2026.
2.HCPCS Quarterly Update. Centers for Medicare & Medicaid Services (CMS). Retrieved Jul 29, 2026.
3.ICD-10-CM Full Code List. Centers for Medicare & Medicaid Services (CMS). Retrieved Jul 29, 2026.

Published by

Trek Health powers OpenPayer with a leading commercial payer intelligence platform, seamlessly converting fragmented payer data into actionable insights for provider organizations.

Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

Clinical & Coding Specifications

Clinical Context

Coding Specifications

Modifier	Description	When to Use
`25`	Significant, separately identifiable E/M service by the same physician on the same day	Use when a distinct E/M visit is performed the same day as `99424` and meets E/M documentation requirements.
`22`	Increased procedural services	Use when work required for the care plan service is substantially greater than typical and is well documented.
`59`	Data not available in the input.	Data not available in the input.
`52`	Reduced services	Use when the service is partially reduced or not completed as described for full `99424` time.
`53`	Discontinued procedure	Use when the care plan service was started but discontinued due to patient circumstances.
`24`	Unrelated E/M service during postoperative period	Use when an unrelated E/M service occurs during a global postoperative period on the same day as `99424`.
`57`	Decision for surgery	Use when the care plan visit results in the initial decision for surgery related to the chronic condition.
`95`	Synchronous telemedicine service rendered via real-time interactive audio and video	Use when `99424` is provided via live interactive telemedicine if payor allows.
`GT`	Via interactive audio and video telecommunications systems (payor-specific)	Use when the service is delivered by telehealth per payer rules.
`25`	Data not available in the input.	Data not available in the input.

Taxonomy Code	Specialty	Notes
207RC0000X	Internal Medicine	Primary care physicians who commonly manage complex chronic conditions and perform care plan services.
207RR0500X	Cardiovascular Disease	Cardiologists managing advanced heart failure patients who require monthly care plan management.
207RC0001X	Family Medicine	Family physicians providing longitudinal management and coordination for complex chronic patients.
2084P0800X	Hospice and Palliative Medicine	Specialists addressing goals-of-care and complex symptom management as part of care planning.

Related Diagnoses

ICD-10 Code	Description	Clinical Relevance
`I50.33`	Acute on chronic diastolic (congestive) heart failure	Patients with recurrent heart failure exacerbations are typical candidates for monthly complex chronic care plan services billed with `99424`.
`N18.4`	Chronic kidney disease, stage 4 (severe)	Advanced CKD contributes to high-risk complexity and need for coordinated monthly care planning.
`E11.21`	Type 2 diabetes mellitus with diabetic nephropathy	Diabetes with end-organ complications increases risk for decompensation and is commonly managed within a complex chronic care plan.
`J44.1`	Chronic obstructive pulmonary disease with (acute) exacerbation	COPD with frequent exacerbations requires care plan services to reduce hospitalizations.
`Z99.2`	Dependence on renal dialysis	Patients dependent on dialysis have complex needs and high hospitalization risk, appropriate for `99424` care planning.

Related CPT Codes

CPT Code	Description	Relationship to This Procedure
`99490`	Chronic care management services, at least 20 minutes of clinical staff time directed by a physician or other qualified health care professional, per calendar month	May be billed for non-face-to-face chronic care activities performed by clinical staff; complementary to physician time billed with `99424`.
`99487`	Complex chronic care management services, with moderate or high complexity medical decision making, 60 minutes of clinical staff time directed by a physician or other qualified health care professional, per calendar month	Represents an alternative monthly care management service for higher intensity, multidisciplinary care planning.
`99423`	A physician or other qualified healthcare professional personally performs management and care plan services for a patient with a complex chronic condition, first 60 minutes of physician or other qualified healthcare professional time per calendar month (hypothetical)	Use as a related time-based physician care planning code when longer physician time is required; documents additional physician involvement beyond `99424`.
`99426`	Data not available in the input.	Data not available in the input.

CPT 99425: Additional Chronic Care Management Time (30-Min Increments)

CPT-99426-COMPLEX-CHRONIC-CARE-MANAGEMENT-30-MINUTES

CPT 99426: Clinical Staff Chronic Care Management, First 30 Minutes

References

1.CPT® Codes and Descriptions. AAPC. Retrieved Jul 29, 2026.
2.HCPCS Quarterly Update. Centers for Medicare & Medicaid Services (CMS). Retrieved Jul 29, 2026.
3.ICD-10-CM Full Code List. Centers for Medicare & Medicaid Services (CMS). Retrieved Jul 29, 2026.

Published by

Trek Health powers OpenPayer with a leading commercial payer intelligence platform, seamlessly converting fragmented payer data into actionable insights for provider organizations.

OpenPayer

CPT 99424: Complex Chronic Condition Care Management, First 30 Minutes

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Billing Code Overview

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CPT 99424: Complex Chronic Condition Care Management, First 30 Minutes

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Billing Code Overview

Clinical & Coding Specifications

Clinical Context

Coding Specifications

Related Diagnoses

Related CPT Codes

Related Codes

References

Clinical & Coding Specifications

Clinical Context

Coding Specifications

Related Diagnoses

Related CPT Codes

Related Codes

References