Prior authorization is required for many services and specific codes. Providers must submit requests via the UnitedHealthcare Provider Portal (UHCprovider.com) or call the phone numbers shown below. Where noted, specialty teams (Transplant, VAD, Optum case management) must be contacted.
Please submit prior authorization requests online using the UnitedHealthcare Provider Portal at UHCprovider.com to sign in. If needed, call 888-397-8129 for injectable medications and chemotherapy authorizations. For advanced outpatient imaging, call 866-889-8054. For transplant and CAR T-Cell therapy services call the UnitedHealthcare Community and State Transplant Case Management team at 888-936-7246 or use the notification number on the member's ID card.
Bariatric surgery (inpatient and outpatient) — prior authorization required. Affected CPT/HCPCS codes include 43644, 43645, 43659, 43770, 43775, 43842, 43847.
Behavioral health services — prior authorization required for many plans; contact the number on the member's health plan ID card for specific codes and network referral instructions.
Birth to age 3 program and in-school therapies — prior authorization required for all therapies provided in lieu of or in addition to the program.
Cancer supportive care — prior authorization required for colony-stimulating factor drugs and bone-modifying agents administered in an outpatient setting for a cancer diagnosis. Specific J/Q codes (for example J1442, J1447, J1448, J2506, Q5101, Q5108, Q5110, Q5111, Q5120, Q5122, Q5125, Q5148) require authorization; some also require authorization for non-oncology diagnoses (see injectable medications section).
Injectable chemotherapy drugs administered in an outpatient setting (intravenous, intravesical, intrathecal) require prior authorization for cancer diagnoses. Affected codes include chemotherapy range J9000–J9999 and specific agents such as J0640, J0641, J0642, J1950, J1954, J1932 and other listed J-codes and Q-codes; also includes drugs billed under Q-codes, miscellaneous HCPCS (unassigned codes billed as J3490/J3590/C9399/J9999) and products without an assigned HCPCS. For unclassified codes (C9399, J3490, J3590, J9999) prior authorization may be limited to specified agents (e.g., Abecma, Breyanzi, Amtagvi, Skysona, Zevaskyn) — see specialty guidance.
Injectable medications (non-oncology) — prior authorization required for many specialty and high-cost injectables. Submit via the Provider Portal or call 888-397-8129. Examples include Adakveo (J0791), Adzynma (J7171), Aldurazyme (J1931), Alhemo (J7173), Amvuttra (J0225) and others listed in the injectable medications inventory.
Enteral and in-home nutritional therapy — prior authorization required for enteral services and in-home nutrition delivered enterally or via gastrostomy. Examples of HCPCS/B codes: B4035, B4036, B4102, B4103, B4104, B9002.
Durable medical equipment (DME) — prior authorization required only for the DME codes listed or when a retail purchase or cumulative rental cost exceeds plan thresholds. Examples include A9900, E0194, E0265, E0266, E0277, E0328, E0329, E0445, E0457, E0465, E0466.
Orthotics and prosthetics — prior authorization required only for items with a retail purchase or cumulative rental cost above $500, and for listed L-codes (for example L0112, L0170, L0464, L0486, L0632, L0638, L1945, L1950, L1970, L2000, L2010, L2020, L2030, L2034, L2036, L2060, L2106, L2108, L2126, L2136, L2350, L2510, L2526, L2627, L2628, L3230, L3649, L3671, L3674, L3720, L3730, L3740).
Therapeutic radiopharmaceuticals and certain J-codes (including but not limited to agents such as Kebilidi, Lantidra, Ocrevus, Pavblu, Recovi, Rivfloza, Ryplazim, Starjemza, Viltepso, Zunovo) — prior authorization required. Note: for code J1954, cancer diagnoses may be excluded from prior authorization in specified circumstances — check coding-specific guidance.
Standard radiation therapy (2D/3D) — prior authorization required only when obtained with diagnosis codes in the following ranges: C34.00–C34.92, C50.011–C50.929, C61, C79.51–C79.52, C84.7A, D05.00–D05.92 for CPT 77402, 77407, 77412.
Rhinoplasty and septoplasty for treatment of nasal functional impairment — prior authorization required. Example CPT codes: 30400, 30410, 30435, 30450, 30465.
Transcranial Magnetic Stimulation (TMS) — prior authorization required for listed CPT/HCPCS codes such as 90867 and 90868 where applicable.
Transplants and CAR T-Cell therapy (including Abecma, Breyanzi, Carvykti, Kymriah, Tecartus, Yescarta) — prior authorization required. Call 888-936-7246 or the notification number on the member's ID card for transplant case management.
Ventricular assist devices (VAD) — prior authorization required. Call the notification number on the member's health plan ID card and then fax forms to the Optum VAD Case Management team at 855-282-8929.
Wound vac (negative pressure wound therapy) — prior authorization required. Example HCPCS: E2402.