AON Benefit Experience Drug List
This document is the Health Net AON Benefit Experience Drug List (formulary) describing covered prescription drugs, formulary tiers, utilization management (PA, QL, ST, LA, SP), limits, pharmacy access (network, specialty, mail order), prior authorization and exception/step-therapy processes, preventive drugs, and examples of drug listings and tier/limit notations. It covers member-facing and provider operational rules for pharmacy benefits.
No material clinical/coverage changes in this update.
Coverage Summary
Prior Authorization, Exceptions & Step Therapy (Provider Actions)
Prior Authorization / Exception / Step Therapy Rules
Response timelines and operational rules for prior authorization (PA), step therapy (ST) exceptions, and related processes.
ALL of the following
- Standard decision timeline: For non-urgent (standard) prior authorization or step therapy exception requests, the plan must respond within 72 hours of receiving a completed request.
If the plan fails to respond within this timeframe for a completed request, the request is deemed approved.
- Expedited (urgent) decision timeline: For requests based on exigent circumstances where waiting could seriously harm the member, the plan must respond within 24 hours of receiving the request.
If the plan fails to respond within this timeframe for an expedited request, the request is deemed approved.
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