Operational mapping: use this decision tree to determine which organization (Anthem vs Carelon/CarelonRx) is responsible for review/authorization and required contact points.
all of the following operational rules:
any of the following responsibility determination steps:
- Step 1: Determine member/product applicability (see General Precertification/Review Rules and Applicability).
- Step 2: Determine code-level assignment. If code is listed in the "Reviewed by Anthem" code lists (behavioral health codes, specified surgical/anesthesia/plastic/transplant codes, maternity admission thresholds, unlisted/NOC codes when indicated), route to Anthem for review.
- Step 3: If code is managed by Carelon Medical Benefits Management (examples: oncology, musculoskeletal, monitored anesthesia for GI procedures, site-of-care for certain surgical services for local fully‑insured and select ASO members), route to Carelon.
- Step 4: For pharmacy/medication requests, route to CarelonRx per pharmacy clinical criteria and the CarelonRx website.
- Step 5: If responsibility is unclear or member/product indicates special program purchase, verify routing by contacting the number on the member ID card or the Anthem/Carelon provider portals.
- Behavioral health services (inpatient and outpatient) are reviewed by Anthem — contact Behavioral Health at the number on the member's ID card.
- Transplant-related anesthesia and transplant recipient procedure codes (e.g., 00580, 00796) are reviewed by Anthem; contact Anthem Transplant unit at 888-574-7215.
- For transgender-related plastic surgery codes listed under Anthem responsibility (multiple 15xxx and 17xxx codes and select unlisted codes), submit required mental health letters, photos, and plastics evaluations via Availity as noted in the specific code comments.
- Maternity inpatient admissions: vaginal >2 days or cesarean >4 days require Anthem review/prior authorization.