Summary & Overview
HCPCS G0914: Patient Care Survey Not Completed by Patient
HCPCS Level II code G0914 denotes that a patient care survey expected as part of clinical or administrative workflows was not completed by the patient. Nationally, documentation of missing patient-reported surveys matters for quality measurement, care coordination, and administrative records; clear coding supports consistent reporting and downstream billing or quality workflows. This publication examines use of G0914 in the context of ambulatory and outpatient settings where patient surveys are routinely administered.
Key payers addressed include Aetna, Blue Cross Blue Shield, Cigna Health, UnitedHealthcare, and Medicare. Readers will find a concise explanation of what G0914 represents, the typical service context, and how payers commonly treat or recognize the code. The report outlines where this code fits in operational workflows, common service locations, and potential implications for quality measurement programs.
The content provides benchmarks and policy context where available, highlights common billing and documentation considerations, and summarizes gaps in available data. Data not available in the input is noted where applicable. This summary is intended for national audiences including coding professionals, practice administrators, and policy analysts seeking a clear reference on HCPCS Level II code G0914.
Billing Code Overview
HCPCS Level II code G0914 indicates that a patient care survey was not completed by patient. This code documents the absence of a completed patient-reported survey when such a survey is expected as part of care processes.
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Service type: Administrative documentation related to patient-reported outcome or experience surveys
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Typical site of service: Outpatient clinics, ambulatory care settings, and other ambulatory administrative contexts where patient surveys are collected
Data not available in the input.
Clinical & Coding Specifications
Clinical Context
A typical patient scenario involves outpatient quality measurement workflows where a patient is asked to complete a standardized patient care survey (patient-reported outcome or patient experience instrument) after a clinic visit. The clinic has a scheduled follow-up for a chronic condition — for example, routine primary care management of hypertension or diabetes — and the care team attempts to collect the survey either electronically via a patient portal, by telephone, or on paper at check‑out. The staff documents attempts to obtain the survey and the outcome. When the patient does not complete the instrument despite appropriate outreach and documentation, the encounter is billed with G0914 to indicate the patient care survey was not completed by the patient. Typical site of service is ambulatory outpatient clinical settings such as physician offices, federally qualified health centers, and outpatient clinics where quality reporting and patient experience measures are collected. The clinical workflow includes: scheduling or conducting the visit, identifying eligible patients for the survey, attempting to deliver the survey, documenting refusal or nonresponse, and coding the encounter with G0914 when the survey remains incomplete.
Coding Specifications
| Modifier | Description | When to Use |
|---|---|---|
22 | Increased procedural services |