Summary & Overview
HCPCS G0662: Team Remote E/M for New Patient, 30 Minutes
HCPCS Level II code G0662 designates a team-based remote evaluation and management (E/M) service for a new patient, typically lasting about 30 minutes. This code reflects the expanding use of remote, collaborative care models that distribute E/M tasks across a clinical team rather than a single clinician. Nationally, the code matters because it supports billing for non-face-to-face, team-delivered services that can improve access and continuity for new patients while aligning reimbursement with modern care delivery.
Key payers in this review include Aetna, Blue Cross Blue Shield, Cigna Health, UnitedHealthcare, and Medicare. The publication provides a concise overview of payer coverage patterns, typical sites of service, and where this code fits in clinical workflows. Readers will learn about existing benchmarks for utilization and reimbursement (where available), recent policy developments affecting remote team-based E/M services, and clinical context for integrating G0662 into care pathways for new patients.
The analysis is intended for national audiences — including health plan policy teams, provider billing staff, and care delivery leaders — who need a clear summary of how this HCPCS Level II code can be applied to remote, team-based E/M encounters for new patients.
Billing Code Overview
HCPCS Level II code G0662 represents team-based remote evaluation and management (E/M) for a new patient, approximately 30 minutes. The service is defined by coordinated, clinician-delivered E/M activities performed remotely as part of a team-based care model for a new patient encounter.
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Service type: Team remote evaluation and management for a new patient (30 minutes)
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Typical site of service: Remote/telehealth or non-face-to-face settings where team-based care activities are delivered outside a traditional in-person clinic visit
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Clinical & Coding Specifications
Clinical Context
A patient new to a Primary Care or Family Medicine practice requests remote evaluation for a new non-urgent medical concern. The patient reports a two-week history of progressive shortness of breath and intermittent chest tightness after a recent upper respiratory infection. A remote team-based evaluation is conducted by clinical staff (RN or medical assistant) who collect history, vital signs reported by the patient (home pulse oximeter, home blood pressure), and transmit findings to the supervising physician or qualified health professional. The clinician reviews the gathered data, performs a synchronous or asynchronous remote assessment, documents medical decision making appropriate for a new patient, and provides a treatment plan which may include prescription, remote monitoring, or recommendation for urgent in-person evaluation. Typical workflow steps:
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Patient initiates contact via patient portal or telephone and is triaged by clinical staff.
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Clinical staff obtain focused history, list of medications, allergies, and patient-reported vitals and enter this into the electronic health record.
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Staff route the case to the supervising clinician who reviews the record, communicates with staff or patient as needed, and documents the remote E/M for a new patient totaling approximately 30 minutes of cumulative time spent by the team on the case.
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Billing for the team-based remote E/M is submitted using
G0662with appropriate place of service and any required modifiers to reflect the service context. -
Follow-up arrangements are made: scheduling an in-person visit if severity warrants, initiating remote monitoring, or arranging specialty referral.