Summary & Overview
HCPCS Level II G0660: Team Remote E/M for New Patient, 10 Minutes
HCPCS Level II code G0660 designates a team-based remote evaluation and management encounter for a new patient lasting approximately 10 minutes. This code captures brief, non–face-to-face E/M interactions performed by a care team member as part of coordinated care, reflecting the expansion of virtual and asynchronous services in ambulatory and telehealth practice. Its use informs billing for short remote touchpoints that support access to care and continuity for patients newly engaging with a clinician or practice.
Key payers in the national context include Aetna, Blue Cross Blue Shield, Cigna Health, UnitedHealthcare, and Medicare. Readers will find an overview of what the code represents, the typical clinical and delivery settings, and the policy and billing context that affects adoption. The publication summarizes benchmarks where available, outlines relevant billing and coverage considerations, and situates the code within team-based and virtual care models.
The analysis provides practical reference material for billing staff, revenue cycle managers, and clinical leaders seeking to understand how short, team-delivered remote E/M services for new patients are coded and classified nationally. Data not available in the input for specific modifiers, associated taxonomies, ICD-10 pairings, and payer-specific coverage rules are noted where applicable.
Billing Code Overview
HCPCS Level II code G0660 represents team-based remote evaluation and management for a new patient, delivered in 10 minutes. The code describes a service in which a care team member performs a remote E/M interaction as part of team-based care for a patient who is new to the clinician or practice.
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Service type: Team remote evaluation and management (E/M) for a new patient
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Typical site of service: Remote/telehealth or virtual care setting (delivered outside a face-to-face visit)
Data not available in the input for payers, modifiers, taxonomies, ICD-10 diagnoses, related codes, and service line.
Clinical & Coding Specifications
Clinical Context
A typical patient scenario involves a new patient referred to a primary care or specialty practice for an initial evaluation following a recent hospitalization or an acute change in health. The practice uses team-based care and remote electronic health record (EHR) patient review to perform an initial problem-focused assessment and management that takes approximately 10 minutes of non-face-to-face clinical staff time under physician or qualified health care professional oversight. The workflow: a nurse or care coordinator reviews incoming records, messages, and outside notes; gathers relevant clinical data in the EHR; triages issues; and presents findings to the supervising clinician. The clinician reviews the summarized information, documents medical decision-making, updates the problem list, and initiates any necessary orders or follow-up. Communication to the patient may occur via secure patient portal message or telephone if needed. Typical sites of service include ambulatory outpatient clinics and hospital-based outpatient departments where remote team-based electronic management is used prior to or in lieu of a synchronous visit. The service commonly applies when establishing care with a new patient using 10 minutes of cumulative team E/M time spent on remote review and management activities documented in the medical record.
Coding Specifications
| Modifier | Description | When to Use |
|---|---|---|
25 | Significant, separately identifiable E/M service by the same physician on the same day | When a face-to-face E/M is also furnished the same day and the remote team E/M is distinct and separately documented |