Clinical Context
A typical patient is an adult diagnosed with a chronic condition such as type 2 diabetes mellitus, hypertension, chronic heart failure, or chronic obstructive pulmonary disease who receives printed or electronic educational materials directly from their provider at no charge. The clinical workflow begins during an outpatient office visit (primary care clinic, specialty clinic, or chronic disease management visit) where the clinician identifies knowledge gaps in medication management, lifestyle modification, self-monitoring, or wound care. After the face-to-face encounter, the provider or clinical staff selects or prepares tailored educational brochures, handouts, or care plans and provides them to the patient at the clinic visit or mails them from the practice. Typical sites of service include physician office, clinic, outpatient ambulatory care center, or home delivery when materials are mailed. The provision of these materials is documented in the medical record, noting the title of the material, date provided, and that no separate charge was billed to the patient. This code is used when the provider bears the cost of the educational materials and the materials are part of the clinical care plan to support disease self-management and adherence.